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Cannot connect to router

Discussion in 'Networking' started by Kalanadian, Jul 16, 2007.

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  1. Kalanadian

    Kalanadian Thread Starter

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    I just got a laptop, and I'm trying to hook up wireless internet. I am using the HP Network Assistant, and I get to the last step, establishing a wireless connection, and it says that it cannot connect to the router. I looked through the help sidebar, and it said to check the lights and make sure everything was working properly...which it is...but It will not connect. I honestly don't know what the problem could be.
     
  2. TerryNet

    TerryNet Moderator

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    Do you detect your network? Any messages when trying to connect? If your network is secured try connecting w/o encryption until you get it working.

    Start, Run, CMD, OK to open a command prompt:

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. JohnWill

    JohnWill Retired Moderator

    Joined:
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    Messages:
    106,418
    I'd also try connecting with a cable, just to eliminate non-wireless issues. If that works, then we know where the problem is.

    Please supply the following info, exact models of the equipment please.

    The name of your ISP and country of residence.
    Make/model of the broadband modem. If dial-up, please specify.
    Make/model of the router (if any).
    Connection type, wired, wireless.
    Make/model of network card or wireless adapter.
    Make/model of your computer (motherboard if home-built).
    Version and patch level of Windows, i.e. XP-Home SP2.
     
  4. Kalanadian

    Kalanadian Thread Starter

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    How do I find out the make/model of the wireless adapter in the laptop?
     
  5. TerryNet

    TerryNet Moderator

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    "How do I find out the make/model of the wireless adapter in the laptop?"

    Look in the ipconfig /all, in Network Connections and/or Device Manager.
     
  6. Kalanadian

    Kalanadian Thread Starter

    Joined:
    Aug 19, 2005
    Messages:
    39
    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Lindsay>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Lindsay-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : wp.shawcable.net

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-1A-73-42-CA-FF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : wp.shawcable.net
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-1B-24-21-48-B6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::ad70:7f7e:e39f:e8da%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : July-18-07 4:37:49 PM
    Lease Expires . . . . . . . . . . : July-25-07 5:31:15 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 201332278
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{FB74F361-B6DD-46F1-925C-AB2AB279D
    D27}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . : wp.shawcable.net
    Description . . . . . . . . . . . : isatap.wp.shawcable.net
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.101%12(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Lindsay>




    I wasn't sure if you wanted it from the computer or laptop - but this is from the laptop.
     
  7. TerryNet

    TerryNet Moderator

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    Yes, needed from laptop; " Media State . . . . . . . . . . . : Media disconnected" means I want to first ask: is your wireless switched on?

    And the first paragraph of post #2 is still in play.
     
  8. Kalanadian

    Kalanadian Thread Starter

    Joined:
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    Messages:
    39
    Yes, the wireless switch on the laptop is on.

    "Do you detect your network? Any messages when trying to connect? If your network is secured try connecting w/o encryption until you get it working."

    I ran the HP Network assistant after a few steps it comes to this screen that says four things. Internet Connection is available (as I am plugged in with a cable) Router connection is available, wireless security is available but wireless connection is not active. I click next and it says it's establishing a wireless connection and after about a year of loading it says a connection could not be established. That's all it really says.

    I don't know if that's what you meant by detecting the network...I don't even know if using the HP Assistant is the right thing to be doing...
     
  9. TerryNet

    TerryNet Moderator

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    I don't know what the HP Network assistant is, nor do I know much about Vista.

    Nonetheless, does it try to establish a connection to your network? Are there other wireless networks available?

    Have you disabled encryption on your network (that eliminates one variable)?
     
  10. Kalanadian

    Kalanadian Thread Starter

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    I have tried disabling encryption, it still didn't work.

    The Hp assistant says it is "checking your network" at the beginning of the setup - I don't know if that means it's trying to establish a connection. When I click connect to a network, it shows a list of other networks that are available, but I can't get into them without the password. There's only usually one or two available..
     
  11. TerryNet

    TerryNet Moderator

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    Try this. This is XP-speak, so I hope you can translate it to Vista.

    In Network Connections is your wireless connection enabled? If not, enable it. Then right click on it and select 'view available wireless networks.' Either Windows' WZC should spring into action or whine that another wireless utility is managing the connection.
     
  12. Kalanadian

    Kalanadian Thread Starter

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    Messages:
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    Okay the wireless connection is enabled but not connected. I was clicking around and came across a message that says my adapter is not connected, but the front switch is turned on. Is there something else I have to do to connect it?

    (I'm leaving for vacation tonight so if I dont reply and I'll try and get this working once I get back)
     
  13. AITKEN

    AITKEN

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    Jul 18, 2007
    Messages:
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    I do not know if this is any help my son had the same prob he had to unlock wireless connection in his laptop so the laptop could pick up his netgear.
     
  14. TerryNet

    TerryNet Moderator

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    You have to try to connect to your wireless network using a wireless utility. Since you don't seem to know which one to use ...

    In Network Connections right click on your wireless connection and select 'view available wireless networks.' Either Windows' WZC should spring into action or whine that another wireless utility is managing the connection.

    If you are using WZC you should now see your network (you do know the SSID, right?) and you can try to connect to it. What happens?

    If WZC is disabled, use the active utility to try to view and connect to your network. What happens?
     
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