Cannot Connect to the Internet

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thejbrd

Thread Starter
Joined
Nov 8, 2011
Messages
3
Hey, I'm a computer noob, so I have no idea what to do.

My laptop (Acer Aspire 5741 with Windows 7) won't connect to the internet. When I try to establish a wireless connection, it says that there is "Limited Access" to the network. When trying a direct connection with an ethernet cable, the laptop does not even acknowledge the connection and I cannot access the internet that way either.

When trying to figure out what to do, I noticed that my firewall is turned off too. When trying to turn it back on, I get the error message "Action Center can't turn on Windows Firewall." Also, there is an alert: "Windows Defender needs to scan your computer," which I haven't done yet since I don't recall having the program. I even ran a virus check and it came up clean.

Any help would be appreciated. Thanks.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,397
What, if any, non-Windows firewall or security suite do, or did, you have on the machine?

Try to connect by ethernet and wireless and show ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

thejbrd

Thread Starter
Joined
Nov 8, 2011
Messages
3
I currently have avira on my machine.

I tried connecting to the internet, ethernet and wireless, and got the following:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jay>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Jay
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : 78-E4-00-FB-E6-78
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8b5:31bb:3750:a411%13(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.164.17(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 88-AE-1D-01-E0-DD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c469:1ecb:a162:cf2e%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.207.46(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 128.6.216.19
128.6.224.114
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{35C6CC6C-8F4E-4E1A-BC14-57D46E7F8C3E}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #9
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Jay>
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
TCP/IP stack repair options for use with Vista or Windows 7

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type the following commands, each followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults: netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults: netsh int ipv6 reset reset.log

Reboot the machine.
 

thejbrd

Thread Starter
Joined
Nov 8, 2011
Messages
3
Shooter, I attempted the commands, but still have no luck. I reset the first 2, but for the IPv6, I get the message "There's no user specified settings to be reset."

After rebooting, I still cannot connect.
 
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