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Cannot delete 2 emails from my Inbox

Discussion in 'Web & Email' started by mylan, Dec 1, 2001.

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  1. mylan

    mylan Thread Starter

    Joined:
    Feb 5, 2001
    Messages:
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    Am using Windows XP and Netscape 6.2 and I received two letters (identical) from a company and cannot delete them. The gray bar goes about half way and then just sits there. Other mail can be deleted as always....Please tell me how to delete these as they will sit in the Inbox forever!
    Thanks-
    Terri
     
  2. SavvyLady

    SavvyLady

    Joined:
    Oct 14, 2001
    Messages:
    2,218
    Not knowing what you have done so far .....My advice is go to housecalls & run the free online virus scanner.
    Click here to do so!

    for a free virus scanner you can add to your system... go get AVG. Click here to download AVG

    and to protect yourself from hackers etc... Get Zone Alarm
    Click here the free version is fine


    then there is spyware ... go get Ad-Aware
    Click here to download it


    this should work... post bacl & let us know the results

    Savvy :)
     
  3. DoyceJ

    DoyceJ

    Joined:
    Jul 11, 2001
    Messages:
    3,208
    That can happen if the Deleted Items folder is damaged. Move all messages you might want to keep out of the Deleted Items folder and into another mail folder you create. Close OE, then delete the file "Deleted Items.dbx" in your Identity's store folder. OE will create a new one when you re-open OE.
     
  4. mylan

    mylan Thread Starter

    Joined:
    Feb 5, 2001
    Messages:
    61
    I do not use OE - I use Netscape Mail!
     
  5. SavvyLady

    SavvyLady

    Joined:
    Oct 14, 2001
    Messages:
    2,218
    Netscape messenger or Netscape webmail?

    Messenger is very similiar to OE especially if you import mail thru your ISP to messenger.

    example... my isp is @adelphia.net & my e-mail is @adelphia.net also.. its coming thru OE most likely.

    Savvy :)
     
  6. DoyceJ

    DoyceJ

    Joined:
    Jul 11, 2001
    Messages:
    3,208
    I dont use Netscape, but I do know that almost any part of it can be deleted and it will recreate. If you could locate the file for inbox or where ever the emails are residing at present, you could delete it and it will recreate.
     
  7. hewee

    hewee

    Joined:
    Oct 26, 2001
    Messages:
    57,791
    Can you move the email from one folder to another?
    If so then make a new folder and move the email into that folder.

    The open your users\mylan\mail folder.
    You may have other folders in the users\mylan\mail folder too that was added by you.

    But you can delete all the files for the folders.
    Like your inbox folder is "inbox.smn".
    All the SMN Files can be deleted.
    Do this with Netscape close and the next time you open up your email you will see the message there and the count on the number of message will show a ??? but once you click in that folder it will make a new .smn file and log all the email that's in that folder.

    Back up your user folder so you can get things back if you delete the wrong files but like I said you can delete all the .smn file types.

    Great help here too.
    NETSCAPE SOLUTIONS
    http://home.att.net/~cherokee67/index6.html

    http://home.att.net/~mojol/index2.html
     
  8. hewee

    hewee

    Joined:
    Oct 26, 2001
    Messages:
    57,791
    Also if that email you can't delete is in your inbox move all the email you want to keep in another folder and you can delete both the "inbox and the inbox.smn. they will both be remade the next time you open Messenger.

    Just shut down Netscape and Messenger first.

    If you every see the SMN Files (folders) that you know you have not email in them and the file size is over 16KB then it got the history for old email in it still and just deleted it. Any new SMN Files (folders) that is for a folder that has no email in it will always be 16KB.

    NOTE:

    You have Netscape 6 so the size may not be the same but I think it is.

    That web site above has an link to an forum you can help from the WebMistress.
     
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