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Cannot delete folders on xp desktop

Discussion in 'Windows XP' started by ranger_cole, Aug 15, 2007.

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  1. ranger_cole

    ranger_cole Thread Starter

    Joined:
    Jul 15, 2002
    Messages:
    23
    I have about 8 folders on my destop that are empty. I can delete them but when I reboot the pc they are back on the desktop. I have even tried to delete them with bc wipe. I do have rollback installed it's similar to goback only better. This problem started before installing rollback. No other files do I have trouble deleting. I do have system restore turned on probably do not need to now that rollback is installed.
    I deleted folders and they are in trash. I emptied the trash no folders inside. Not deleted in safe mode. I restarted and they reappear on the desktop. Rollback was not activated during the restart.
    I checked the folder permissons and all boxes are checked but they are grayed out. The folder is set as read only and I try to change it and hit apply but they cannot be deleted. I am logged in as admin.
     
  2. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    Download HJTInstall.exe to your Desktop.

    http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe

    * Doubleclick HJTInstall.exe to install it.
    * By default it will install to C:\Program Files\Trend Micro\HijackThis .
    * Click on Install.
    * It will create a HijackThis icon on the desktop.
    * Once installed, it will launch Hijackthis.
    * Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    * Copy/Paste the log to your next reply please.

    Don't use the Analyse This button, its findings are dangerous if misinterpreted.
    Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
     
  3. ranger_cole

    ranger_cole Thread Starter

    Joined:
    Jul 15, 2002
    Messages:
    23
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:03:40 PM, on 8/15/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
    C:\Program Files\Comodo\Firewall\cmdagent.exe
    C:\Program Files\Executive Software\Diskeeper\DkService.exe
    C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
    C:\Program Files\FolderSize\FolderSizeSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\LogMeIn\x86\RaMaint.exe
    C:\Program Files\LogMeIn\x86\LogMeIn.exe
    c:\program files\mcafee.com\agent\mcdetect.exe
    c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
    C:\WINDOWS\ProPatches\Scheduler\stSchedEx.exe
    C:\Program Files\Rollback\shdserv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\UPHClean\uphclean.exe
    C:\Program Files\Blue Coat K9 Web Protection\k9filter.exe
    C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
    C:\Program Files\Rollback\RollbackClnt.exe
    C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\atiptaxx.exe
    C:\WINDOWS\Samsung\ComSMMgr\ssmmgr.exe
    C:\WINDOWS\system32\taskswitch.exe
    C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
    C:\Program Files\Comodo\Firewall\CPF.exe
    C:\Program Files\Rollback\RollbackTray.exe
    C:\Program Files\Pure Networks\Network Magic\nmapp.exe
    C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
    C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
    C:\Program Files\VisualTaskTips\VisualTaskTips.exe
    C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\Program Files\KO Approach\Approach.exe
    C:\Program Files\2BrightSparks\SyncBack\SyncBack.exe
    C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Orbitdownloader\orbitdm.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [Samsung Common SM] "C:\WINDOWS\Samsung\ComSMMgr\ssmmgr.exe" /autorun
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe
    O4 - HKLM\..\Run: [BCWipeTM Startup] "C:\Program Files\Jetico\BCWipe\BCWipeTM.exe" startup
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
    O4 - HKLM\..\Run: [Comodo Firewall] "C:\Program Files\Comodo\Firewall\CPF.exe" /background
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Executive Software\Diskeeper\DkIcon.exe"
    O4 - HKLM\..\Run: [Rollback] "C:\Program Files\Rollback\RollbackTray.exe"
    O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
    O4 - HKLM\..\Run: [Fix-It AV] C:\PROGRA~1\VCOM\Fix-It\MemCheck.exe
    O4 - HKLM\..\Run: [SBRegRebootCleaner] C:\Program Files\Sunbelt Software\CounterSpy\SBRC.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
    O4 - HKLM\..\Run: [SBCSTray] C:\Program Files\Sunbelt Software\CounterSpy\SBCSTray.exe
    O4 - HKCU\..\Run: [VisualTaskTips] C:\Program Files\VisualTaskTips\VisualTaskTips.exe
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-18\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" (User 'Default user')
    O4 - Startup: KO Approach.lnk = C:\Program Files\KO Approach\Approach.exe
    O4 - Startup: SyncBack.lnk = C:\Program Files\2BrightSparks\SyncBack\SyncBack.exe
    O4 - Global Startup: APC UPS Status.lnk = C:\Program Files\APC\APC PowerChute Personal Edition\Display.exe
    O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O15 - Trusted Zone: http://download.windowsupdate.com
    O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=67633
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.0.0971.28/WinSSWebAgent.CAB
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1141441320756
    O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2005111401/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} - http://www.trendmicro.com/spyware-scan/as4web.cab
    O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} - http://entimg.msn.com/client/msnmusax3718.cab
    O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/RACtrl.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{5C511C0C-4A2B-40A0-BB87-FE9FD4AAC52D}: NameServer = 208.67.222.222,208.67.220.220
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
    O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
    O23 - Service: Fix-It Task Manager - Avanquest Publishing USA, Inc. - C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
    O23 - Service: Folder Size (FolderSize) - Brio - C:\Program Files\FolderSize\FolderSizeSvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Unknown owner - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe (file missing)
    O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
    O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
    O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
    O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
    O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
    O23 - Service: Pure Networks Network Magic Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
    O23 - Service: Rollback Rx Client Service (RollbackClientService) - Unknown owner - C:\Program Files\Rollback\RollbackClnt.exe
    O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
    O23 - Service: Shavlik Remote Scheduler Service (Shavlik Scheduler) - Shavlik Technologies - C:\WINDOWS\ProPatches\Scheduler\stSchedEx.exe
    O23 - Service: SHDSERV - Horizon Datasys, Inc. - C:\Program Files\Rollback\shdserv.exe
    O23 - Service: Blue Coat K9 Web Protection (WebFilter) - Unknown owner - C:\Program Files\Blue Coat K9 Web Protection\k9filter.exe

    --
    End of file - 10819 bytes
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,628
    Do these folders have names?
     
  5. ranger_cole

    ranger_cole Thread Starter

    Joined:
    Jul 15, 2002
    Messages:
    23
    Yes they do.
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,628
    Would you care to share that information? :)
     
  7. ranger_cole

    ranger_cole Thread Starter

    Joined:
    Jul 15, 2002
    Messages:
    23
    One folder is named kansas while another one is named rolling stones. Both are empty and are on the desktop.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,628
    Do they relate to music that you downloaded at some point in time and then burned or moved elsewhere?


    Download and install AVG Anti-Spyware v7.5
    • After download, double click on the file to launch the install process.
    • Choose a language, click "OK" and then click "Next".
    • Read the "License Agreement" and click "I Agree".
    • Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
    • After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
    • The main "Status" menu will appear. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'. As AVG Anti-Spyware may interfere with some of our other fixes, we are temporarily disabling its active protection features until your system is clean, then you can re-enable them.
    • Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows".
    • Connect to the Internet, go back to AVG Anti-Spyware, select the "Update" button and click "Start update".
      Wait until you see the "Update successful" message. If you are having problems with the updater, manually download and update with the AVG Anti-Spyware Full database installer.
    • Exit AVG Anti-Spyware when done - DO NOT perform a scan yet.
    Reboot your computer in SAFE MODE using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". (Note: When run in safe mode, sometimes the GUI is larger than the screen and the buttons at the bottom are partly or completely hidden, making them inaccessible for doing a scan. If this happens press Alt + Spacebar. A menu will come open, make sure you select maximize then run the scan. If that does not help, then you may have to run your scan in normal mode and advise your helper afterwards.)

    Scan with AVG Anti-Spyware as follows:
    • Click on the "Scanner" button and choose the "Settings" tab.
    • Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
    • Under "How to Scan? ", "Possibly unwanted software", and What to Scan?" leave all the default settings.
    • Under "Reports" select "Automatically generate report after every scan" and uncheck "Only if threats were found".
    • Click the "Scan" tab to return to scanning options.
    • Click "Complete System Scan" to start.
    • When the scan has finished, it should automatically be set to Quarantine--if not click on Recommended Action and set it there.
    • You will also be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.
    IMPORTANT! Do not save the report before you have clicked the :Apply all actions button. If you do, the log that is created will indicate "No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button.
    • Click on "Save Report" to view all completed scans. Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop. A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
    • Exit AVG Anti-Spyware when done, reboot normally and post the log report in your next response.
    Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. Doing so can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

    AVG Anti-Spyware is free for 30 days and all the extensions of the full version will be activated. After the 30 day trial, active protection extensions will be deactivated and the program will turn into a feature-limited freeware version that you can continue to use as an on-demand scanner or you may purchase a license to use the full version. We are installing AVG Anti-Spyware with its real-time protection disabled. Once your system is clean you may re-enable it so you can continue using this feature for the remainder of the trial period.


    Please go HERE to run Panda's ActiveScan
    • You need to use IE to run this scan
    • Once you are on the Panda site click the Scan your PC button
    • A new window will open...click the Check Now button
    • Enter your Country
    • Enter your State/Province
    • Enter your e-mail address and click send
    • Select either Home User or Company
    • Click the big Scan Now button
    • If it wants to install an ActiveX component allow it
    • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
    • When download is complete, click on My Computer to start the scan
    • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report


    Come back here and post a new HijackThis log along with the logs from the AVG and Panda scans.
     
  9. ranger_cole

    ranger_cole Thread Starter

    Joined:
    Jul 15, 2002
    Messages:
    23
    One was ripped from a cd of mine and one had downloaded music. Other folders had nonmusic files, images, programs, etc. I will try the other 2 things later on today and post results.
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,628
    That's fine. (y)
     
  11. ranger_cole

    ranger_cole Thread Starter

    Joined:
    Jul 15, 2002
    Messages:
    23
    I tried an online scan from panda. It ran for 4 hours without finishing. So I canceled it. I did not get to try AVG yet. I did try a program called DelinvFile - Delete Invalid Files and Folders however the folders came back after restarting.
     
  12. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,628
    Please run AVG-AS and post that log.
     
  13. ranger_cole

    ranger_cole Thread Starter

    Joined:
    Jul 15, 2002
    Messages:
    23
    I ran AVG and it found nothing.
     
  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,628
    Download ComboFix to your Desktop.

    Reboot to Safe mode:

    Restart your computer and begin tapping the F8 key on your keyboard just before Windows starts to load. If done properly a Windows Advanced Options menu will appear. Select the Safe Mode option and press Enter.

    Perform the following actions in Safe Mode.
    • Double click combofix.exe and follow the prompts.
    • When finished, it will produce a log for you. Post that log and a new HijackThis log in your next reply
    Note: Do not mouseclick combofix's window while it's running as that may cause it to stall
     
  15. ranger_cole

    ranger_cole Thread Starter

    Joined:
    Jul 15, 2002
    Messages:
    23
    I get a 404 on the combofix link.
     
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