1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

cannot delete mail in outlook express

Discussion in 'Web & Email' started by Pix1951, Sep 17, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. Pix1951

    Pix1951 Thread Starter

    Joined:
    Sep 17, 2003
    Messages:
    4
    Running Outlook Express with 98SE and IE.. was deleting items from the sent folder and there were quite a few. As the computer was grinding thru the delete process, computer suddently decided to reboot itself. When it came back up again, the items were still in the sent folder. A message came up saying outlook had not shut down properly and would search for errors... it did that... and said it was remedying something that looked like txt.dbl... I then tried to delete a single email from the folder and said it could not be deleted. Same message as if you try to delete something that has already been deleted. Then found that I could not delete mail from the inbox either, nor in fact from anywhere at all. I can send and receive okay and move messages from inbox to sent folder or any other folder (except the deleted items folder) but cannot delete at all. Have searched microsoft.com for answers but can find nothing. There is no virus, have updated Norton and run it. I run ZA firewall and no other applications that could be blocking in anyway.
    HELP!! PLEASE!!! :confused:
     
  2. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    Taken from a google search:

    Why can't I delete messages inside OE?
    That can happen if the Deleted Items folder is damaged. Move all messages you might want to keep out of the Deleted Items folder and into another mail folder you create. Close OE, then delete the file "Deleted Items.dbx" in your Identity's store folder. OE will create a new one when you re-open OE.
     
  3. Pix1951

    Pix1951 Thread Starter

    Joined:
    Sep 17, 2003
    Messages:
    4
    There is nothing in the deleted items folder.... its empty... its items in the other folders that wont delete.. but will try that and thank you.... but where do I find this identity's store folder??
     
  4. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    You could try a windows search
     
  5. Pix1951

    Pix1951 Thread Starter

    Joined:
    Sep 17, 2003
    Messages:
    4
    okay using the find file option have located 3 .dbx folders, 2 marked deleted items and one marked sent items... do I delete all of them?

    You are a gem... searched the net high and low for this info! ty
     
  6. Pix1951

    Pix1951 Thread Starter

    Joined:
    Sep 17, 2003
    Messages:
    4
    yeeeehaaaaawwwww Charlie, you are the best... we are all systems go... thank you... now where do I sign up on here for life!!!! I need a few geeks in my life... thank you thank you thank you!!!
     
  7. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    Excellent...:D
     
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/165371

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice