cannot delete spyware

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melfreeman

Thread Starter
Joined
Jan 31, 2005
Messages
2
I have ran NAV and found 7 running processes. I have found them and tried to manually delete them, but my computer won't let me. It says Access Denied. I need help deleting these files off my computer

C:\WINDOWS\SYSTEM32\DOCEOC16B1.DLL
C:\WINDOWS\SYSTEM32\e6f1873b.dll
C:\WINDOWS\SYSTEM32\msbe.dll
C:\WINDOWS\SYSTEM32\mscb.dll
C:\WINDOWS\SYSTEM32\nvms.dll
C:\WINDOWS\SYSTEM32\vmss\vmss.exe
 
Joined
Sep 7, 2004
Messages
49,014
SpywareBlaster http://www.javacoolsoftware.com/spywareblaster.html
AdAware SE http://www.majorgeeks.com/download506.html
SpyBot S&D 1.3 http://www.safer-networking.org/en/download/

DL them (they are free), install them, check each for their
definition updates
and then run AdAware and Spybot, fixing anything
they say.

In SpywareBlaster - Always enable all protection after updates
SpyBot - After an update run immunize

Do these and reboot before the next step.

Then get HiJack This http://www.majorgeeks.com/download3155.html, put
it in a permanent folder (C:\HJT) , run it , DO NOT fix anything, post the
log here.
 

melfreeman

Thread Starter
Joined
Jan 31, 2005
Messages
2
When I ran hijack this, these were my results...


Logfile of HijackThis v1.99.0
Scan saved at 9:50:41 PM, on 1/31/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\SYSTEM32\??oolsv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\DOCUME~1\MELANI~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
R3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_12_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {B58681CC-64FC-43C5-80F0-AF55633AE2A9} - C:\WINDOWS\System32\compovbj.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {F07EB846-79D1-2925-D596-7BA2ABD269C6} - C:\WINDOWS\system32\jkwrjil.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_3_12_0.dll
O3 - Toolbar: (no name) - {D9394653-2A5C-4AC8-ADAC-FA4AC7C249EB} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [{12EE7A5E-0674-42f9-A76B-000000004D00}] rundll32.exe stlb2.dll,DllRunMain
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [vmss] C:\WINDOWS\system32\vmss\vmss.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [sgbjldranf] C:\WINDOWS\System32\vuxdzm.exe
O4 - HKLM\..\Run: [RunWindowsUpdate] C:\WINDOWS\uptodate.exe
O4 - HKLM\..\Run: [Prein] C:\DOCUME~1\MELANI~1\LOCALS~1\Temp\app4D.tmp
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Generic Service Process] serv1ces.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [CSV7P1000] C:\Program Files\CSBB\CSV7P1000.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\SirZsY.exe
O4 - HKLM\..\RunServices: [Generic Service Process] serv1ces.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] C:\Program Files\Microsoft Money\System\Money Express.exe
O4 - HKCU\..\Run: [Ghrn] C:\WINDOWS\system32\oolsv.exe
O4 - HKCU\..\Run: [Aida] C:\Documents and Settings\Melanie Freeman\Application Data\eetu.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Event Reminder.lnk = C:\Program Files\Broderbund\PrintMaster\PMremind.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\partypoker\IEExtension.dll
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\partypoker\IEExtension.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - http://dl.filekicker.com/send/file/128985-NZIL/PhPSetup.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {87D1A6EF-8CBC-458A-84B5-0333562418CD} - http://www.sitetracking.info/cttdl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_games/popcap/insaniquarium/popcaploader_v6.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.companion.yahoo.com/dl/toolbar/yiebio5_3_11_0.cab
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISEXEng - Unknown - C:\WINDOWS\system32\angelex.exe (file missing)
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
 

911

Joined
Mar 25, 2003
Messages
546
Run the removal program in Safe mode. Windows won't let "open" files get changed except by the program that opened them. If the infection is in a file that some program has opened, removing it is a problem. Safe mode bypasses all those start menu programs that open when you boot up, so the infected files probably won't be open, and the infection can be removed. After removal, clear any existing System Restore points, so the infection can't come back. ---911
 
Joined
Sep 7, 2004
Messages
49,014
Place HiJackThis.exe in a permanent folder like C:\HJT

Print this and boot to safe mode
Fix these with HJT

R3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)

O2 - BHO: (no name) - {B58681CC-64FC-43C5-80F0-AF55633AE2A9} - C:\WINDOWS\System32\compovbj.dll (file missing)

O2 - BHO: (no name) - {F07EB846-79D1-2925-D596-7BA2ABD269C6} - C:\WINDOWS\system32\jkwrjil.dll

O3 - Toolbar: (no name) - {D9394653-2A5C-4AC8-ADAC-FA4AC7C249EB} - (no file)

O4 - HKLM\..\Run: [{12EE7A5E-0674-42f9-A76B-000000004D00}] rundll32.exe stlb2.dll,DllRunMain

O4 - HKLM\..\Run: [vmss] C:\WINDOWS\system32\vmss\vmss.exe

O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe

O4 - HKLM\..\Run: [sgbjldranf] C:\WINDOWS\System32\vuxdzm.exe

O4 - HKLM\..\Run: [RunWindowsUpdate] C:\WINDOWS\uptodate.exe

O4 - HKLM\..\Run: [Prein] C:\DOCUME~1\MELANI~1\LOCALS~1\Temp\app4D.tmp

O4 - HKLM\..\Run: [Generic Service Process] serv1ces.exe

O4 - HKLM\..\Run: [CSV7P1000] C:\Program Files\CSBB\CSV7P1000.exe

O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C

O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1

O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\SirZsY.exe

O4 - HKLM\..\RunServices: [Generic Service Process] serv1ces.exe

O4 - HKCU\..\Run: [Ghrn] C:\WINDOWS\system32\oolsv.exe

O4 - HKCU\..\Run: [Aida] C:\Documents and Settings\Melanie Freeman\Application Data\eetu.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

O16 - DPF: {87D1A6EF-8CBC-458A-84B5-0333562418CD} - http://www.sitetracking.info/cttdl.cab

O23 - Service: ISEXEng - Unknown - C:\WINDOWS\system32\angelex.exe (file missing)

View Hidden Files
Open Windows Explorer. Go to Tools, Folder Options and click on the View tab.
Make sure that "Show hidden files and folders" is checked.
Also uncheck "Hide protected operating system files".
Now click "Apply to all folders", Click "Apply" then "OK"

Delete these files = Take GREAT care that you match the exact spelling
C:\WINDOWS\system32\oolsv.exe
C:\WINDOWS\System32\SirZsY.exe
C:\WINDOWS\System32\vuxdzm.exe
C:\WINDOWS\uptodate.exe
C:\WINDOWS\system32\jkwrjil.dll
serv1ces.exe ç=== search for this prob in C:\WINDOWS\system32 that is a 1 (one) and NOT an L
C:\WINDOWS\SYSTEM32\??oolsv.exe ç== make sure the ?? is in the file name

Delete these folders
C:\Program Files\CSBB
C:\WINDOWS\system32\vmss
C:\Program Files\Common files\updmgr

START – RUN – key in %temp% - Edit – Select all – File – Delete
Empty the recycle bin
Boot and post a new log
 
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