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Cannot find computer on network using IP address

Discussion in 'Networking' started by askwhy423, Sep 27, 2012.

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  1. askwhy423

    askwhy423 Thread Starter

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    Hello,

    I am trying to create a folder on our network printer to save scans to. The printer is Ricoh Aficio MP C2500. Computer system info below.

    I have walked through the setup process with the printer company, to no avail. The printer is unable to ping my computer, but can ping other computers on the network. I have shared folders available on the network, but when I try to access one of them from another computer, it denies access. The public folder is accessible. I have tried disabling the firewall to allow the printer to see the computer.

    When I view the network computers from my computer, my computers name shows up twice. Once like this: EXITFRONTDESK and once like this: EXIT-FRONT-DESK. The printer is able to connect to EXIT-FRONT-DESK without any issue, except that the folders I share are under EXITFRONTDESK.

    I am pulling my hair out trying to solve this problem, any help would be much appreciated.


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Pentium(R) Dual-Core CPU E6600 @ 3.06GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 4061 Mb
    Graphics Card: Intel(R) G41 Express Chipset, 1806 Mb
    Hard Drives: C: Total - 465796 MB, Free - 356956 MB; D: Total - 11040 MB, Free - 1347 MB;
    Motherboard: FOXCONN, 2A8C
    Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled
     
  2. TerryNet

    TerryNet Moderator

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    First Name:
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    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following commands:

    nbtstat -n

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. askwhy423

    askwhy423 Thread Starter

    Joined:
    Sep 18, 2012
    Messages:
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    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Exit Front Desk>nbtstat -n

    Local Area Connection:
    Node IpAddress: [192.168.1.21] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    EXITFRONTDESK <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    EXITFRONTDESK <20> UNIQUE Registered
    WORKGROUP <1E> GROUP Registered

    C:\Users\Exit Front Desk>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : ExitFrontDesk
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 08-2E-5F-02-58-7D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::907d:fc4b:cf07:a47f%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.21(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, September 25, 2012 1:19:34 PM
    Lease Expires . . . . . . . . . . : Friday, September 28, 2012 11:27:51 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 268971615
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-D8-C8-6D-08-2E-5F-02-58-7D

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{997EE3FE-CDE4-4F59-9209-14BF6A79ED7E}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:6d:1c7b:b385:f0cc(Prefer
    red)
    Link-local IPv6 Address . . . . . : fe80::6d:1c7b:b385:f0cc%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Exit Front Desk>
     
  4. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    I don't know if this will help you, but that output clearly shows that the computer name is "ExitFrontDesk" and the user account being used is "Exit Front Desk". That still leaves unanswered the question of from where "EXIT-FRONT-DESK" comes. Is there perhaps another computer with that name?
     
  5. askwhy423

    askwhy423 Thread Starter

    Joined:
    Sep 18, 2012
    Messages:
    4
    I found the other computer! There a computer named EXIT-FRONT-DESK. I have changed the name to avoid further confusion with that. What would cause my computer not to be recognized by it's IP address? I can see it on the network, both from other computers and from the printer, but when I try to access anything except for the Public file. I can't access the public file from the printer.
     
  6. NoNetInfo

    NoNetInfo

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    Sep 27, 2012
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  7. TerryNet

    TerryNet Moderator

    Joined:
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    First Name:
    Terry
    We're talking about the IPv4 address (192.168.1.21), right? A firewall is the only thing I can think of. What firewall is on the system. I know you said that you disabled it, but often that just makes them more ornery. Usually have to get them configured properly or uninstall them.

    I think that you have no other folders shared. Right click on another one - Properties - Sharing tab - Share - select "Everyone" from the drop down list - Add - Share. After that I think that you will see another line added to a nbtstat -n, and can access it from another computer/printer. But there still may be a firewall issue.
     
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