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Cannot find local area connection

Discussion in 'Windows XP' started by Travis9000, Nov 4, 2011.

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  1. Travis9000

    Travis9000 Thread Starter

    Joined:
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    I've recently reformatted my computer, and when i tried to connect to my internet the Local Area Connection wasn't there. All there was, was a 1394 connection, which doesn't work. I've tried everything! Please, help?
     
  2. VictoriaiiCe

    VictoriaiiCe

    Joined:
    Oct 20, 2011
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    First what's the make and model of your pc- did you install all your network drivers?
    To check for unidentified or missing drivers Click start> control panel > and open up "system info" click on the "hardware" tab and select device manager. Tell me if you see any missing drivers with a yellow triangle or a question mark.

    As for network connections:
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
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    First Name:
    Frank
    Before you format a hard drive and do a clean reinstall of Windows XP, you should know the identity of the computer's devices and have the current Windows XP drivers available for them.

    -------------------------------------------------------

    Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

    What's currently listed in:

    Display Adapters

    IDE ATA/ATAPI Controllers

    Network Adapters

    Other Devices

    Sound Video And Game Controllers


    ------------------------------------------------------

    What's the brand name, model name, and model number of that computer?

    If perchance it's a HP/Compaq brand, advise what the product number on the sticker is.

    If perchance it's a Dell brand, advise what the 7-character service tag number on the sticker is.

    -----------------------------------------------------
     
  4. Travis9000

    Travis9000 Thread Starter

    Joined:
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    I think I've found the problem. Under "Other Devices" it says Ethernet Controller. I have not installed any drivers, since I could not find the disc. I've looked inside my machine and saw a some sort of serial number or code where the Ethernet cord plugs in. "3344 - J51 10/100 BT
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    Double-click the "Ethernet Controller" entry to open its properties window, then click the "Details" tab, then select "Hardware Id".

    There will be a string that has VEN_####&DEV_#### as part of the string.

    Advise what the numbers and letters are that follow VEN_ and DEV_.

    Those 4-character codes will allow the device to be identified.

    --------------------------------------------------------

    You still haven't provided your computer's description.

    Are there any other entries with a question mark next to them?

    --------------------------------------------------------
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    34,796
    Click Start > Run > type msinfo32

    Click OK.

    Expand Components.

    Expand Network.

    Click Adapter.

    In the right pane, press CTRL+A to select all.

    Press CTRL+C to copy.

    Paste (CTRL+V) everything into your next reply.
     
  7. Travis9000

    Travis9000 Thread Starter

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    Dev_1050
    Ven_8086
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    It has the Intel PRO/100 VE Network Connection

    This is the Windows XP driver that you need:

    http://downloadcenter.intel.com/Det...Windows XP Professional*&DownloadType=Drivers (PROWin32.exe)

    Download and save it, then close all open windows, then install it, then restart the computer.

    The driver version should appear in the Device Manager as 8.0.47.0.

    --------------------------------------------------------
     
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