Cannot find local area connection

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Travis9000

Thread Starter
Joined
Nov 4, 2011
Messages
4
I've recently reformatted my computer, and when i tried to connect to my internet the Local Area Connection wasn't there. All there was, was a 1394 connection, which doesn't work. I've tried everything! Please, help?
 
Joined
Oct 20, 2011
Messages
684
First what's the make and model of your pc- did you install all your network drivers?
To check for unidentified or missing drivers Click start> control panel > and open up "system info" click on the "hardware" tab and select device manager. Tell me if you see any missing drivers with a yellow triangle or a question mark.

As for network connections:
Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,330
Before you format a hard drive and do a clean reinstall of Windows XP, you should know the identity of the computer's devices and have the current Windows XP drivers available for them.

-------------------------------------------------------

Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

What's currently listed in:

Display Adapters

IDE ATA/ATAPI Controllers

Network Adapters

Other Devices

Sound Video And Game Controllers


------------------------------------------------------

What's the brand name, model name, and model number of that computer?

If perchance it's a HP/Compaq brand, advise what the product number on the sticker is.

If perchance it's a Dell brand, advise what the 7-character service tag number on the sticker is.

-----------------------------------------------------
 

Travis9000

Thread Starter
Joined
Nov 4, 2011
Messages
4
I think I've found the problem. Under "Other Devices" it says Ethernet Controller. I have not installed any drivers, since I could not find the disc. I've looked inside my machine and saw a some sort of serial number or code where the Ethernet cord plugs in. "3344 - J51 10/100 BT
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,330
Double-click the "Ethernet Controller" entry to open its properties window, then click the "Details" tab, then select "Hardware Id".

There will be a string that has VEN_####&DEV_#### as part of the string.

Advise what the numbers and letters are that follow VEN_ and DEV_.

Those 4-character codes will allow the device to be identified.

--------------------------------------------------------

You still haven't provided your computer's description.

Are there any other entries with a question mark next to them?

--------------------------------------------------------
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Click Start > Run > type msinfo32

Click OK.

Expand Components.

Expand Network.

Click Adapter.

In the right pane, press CTRL+A to select all.

Press CTRL+C to copy.

Paste (CTRL+V) everything into your next reply.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,330
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