is that ALL you have - no adapters showing there
also the firewall question
can we now see a device manager screen shot
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Device Manager
Please Post back the results in device manager as requested below
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.
If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm
Hold the
Windows key and press
Pause key, should open to allow device manager to be seen, see the menu on the left hand side
on a laptop you may need to use Hold the
Windows key and press
FN key + the
pause key
If the above does not work then
For Windows 7 or Vista
Click on the Start Orb > In the Start Search box type > device manager and then press enter
or
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
start > control panel> System and Security> Device Manager
For Windows 8
Once you are in device manager then navigate to:
network adaptors, click on the + > post back the devices that are listed under network adapters
are there any yellow ! ? or a X
post a screen shot of the device manager - network adapters
To post a screen shot of the active window.
For Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
For windows Vista or Windows 7
For Windows 8
To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here
http://library.techguy.org/wiki/TSG_Posting_a_Screenshot