cannot get the windows logo

[pmaz70]

I have a gateway bought in 2002 with windows xp. I turn on the pc and see the gateway logo and the bars at the bottom of the screen then the computer freezes after the bars reach 1/4 full. Any suggestions on how to get into windows again?? I've tried safe mode with no luck and the recovery console disc.

 

[ozrom1e]

Welcome to TSG....

Do you have the gateway recovery software disks for this computer?

 

[pmaz70]

yes and i tried that with the blue disc , if that's the one you mean.