Cannot get to desktop

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

beachy

Thread Starter
Joined
Jan 12, 2003
Messages
5
My computer was working fine with windows xp. I downloaded several songs from Kazaa last night. When I got up this morning the computer takes a long time to boot up and will not boot to the desktop but gives an error message that says:
"lsass.exe-unable to locate component. This application has failed to start because lsasrv.dll was not found. Re-installing the application may fix the problem."
I have tried to start the computer in safe mode and in the most recent working condition from the F8 startup menu. I get the same result. I don't know what happened. Did I get a virus? What can I do to restore the computer? Do I have to re-install windows xp? All I get is a black screen with a mouse pointer. No desktop and can do nothing.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,425
Sounds like your system got corrupted, hard to say how. I think you need to boot from the CD and run a system repair and see if that gets you back.
 

beachy

Thread Starter
Joined
Jan 12, 2003
Messages
5
I tried booting from the cd. I tried to do the system repair and there are a bunch of commands that will not work or are not recognized and asks to skip or retry. When retried they still don't work.
 
Joined
Feb 13, 1999
Messages
8,974
There are no known viruses to infect MP3 audio files. There are several hoaxes along these lines here is one of them.

But what you use to download can give you a virus, such as Gnutella.

What did you use?

Do you have a virus scanner software package and have you updated it lately?
 

beachy

Thread Starter
Joined
Jan 12, 2003
Messages
5
I used the Kazaa network. I'm not sure if that is the same as Gnutella. Unfortunately I do not have an antivirus installed.
 

beachy

Thread Starter
Joined
Jan 12, 2003
Messages
5
I'm not sure what I'm supposed to get on that page. Register for all these Kazaa programs? I'm using another computer right now and would like to know how I would use these programs after downloading these other programs. I do not have a cd burner on this computer I'm using now. So how do I use them on my corrupt computer?
 

beachy

Thread Starter
Joined
Jan 12, 2003
Messages
5
Hi Jedi_Master,
Is there any way to re-install windows xp without formating the hard drive and wiping out all the documents and mp3's?
Thanks.
 
Joined
Mar 12, 2002
Messages
5,520
Well...

As Dan O said a reinstall will not get rid of a virus...

What I would do if this were my pc, and I had documents, and files that I didn't want to loose, is to try the reinstall, if the files weren't stored in a Windows folder such as "My Documents" then you shouldn't loose them ( when I did, I lost whatever I had in that folder ), then go here and run a scan...

http://housecall.antivirus.com/housecall/start_corp.asp
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top