cannot install office 2000

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scava2344

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Dec 26, 2001
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I get error message that installer is not responding .
and error message contact product support.
 

eddie5659

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Hiya

Where did you download this program from? Was it from Microsoft? Also, what is your OS?

You may have this already installed on your system, and if thats the case, let us know.

Is this a Beta version or a full version?

Regards

eddie
 

scava2344

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Joined
Dec 26, 2001
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6
May i ask what is OS? it is full version of office I took it to a friend of mine and she said that i might have to format my hard drive
but i would like to know if you can help me first?
when i tried to install I keep getting error message that installer
not responding.
 

eddie5659

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Ah, you said that word that no one like round here: Format.

Sorry, OS is Operating system, as in Windows 98 etc.

eddie
 

eddie5659

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Thanks

Now, as well as the not respoding bit, are you getting any error numbers? This, if there is one, could help narrow it down. Just found out there's up to 2000 of the little blighters. Joy!

Ah, may have found something here. It seems that the setup.exe of Office 2000 is not connecting with Msiexec.exe, which is the Windows Installer.

Okay, may have found out how to fix this, but may be lengthy. As I say, format is the very last thing.

Right, lets have a look. This is what I have found from Microsoft. No point giving you it all, just this snippet, for now

By default, Office Setup creates two log files during the installation process, one for Setup.exe and one for the Windows Installer (Msiexec.exe). The log files are created in your \Temp folder and have names similar to the following:
Log file for Log file name
-----------------------------------------------------------------------

Setup.exe Office 2000 <edition> Setup(####).txt
Windows Installer Office 2000 <edition> Setup(####)_MsiExec.txt
where < edition > is the edition of Office you are installing. For example, these files may be:
Office 2000 Premium Setup(0002).txt
Office 2000 Premium Setup(0002)_MsiExec.txt
The #### characters in the log file names are numbers beginning with 0002. They increment by 2 if you have to run Setup multiple times. So the log file with the highest number is the log file for the last time you ran Setup.
What this actually means is, go to your Temp folder, hopefully you haven't emptied it, and look for two .txt files. As you have only tried once, I assume, then you'll be looking for something like:

Office 2000 Setup(0001).txt
Office 2000 Setup(0001)_MsiExec.txt

Lets hope you can find them. It may be easier to use Find Files and search for *.txt , thats if you can't locate them.

If you do, can you copy/paste or attach them? If you can't find them, post back and I'll look into something else.

Regards

eddie
 

scava2344

Thread Starter
Joined
Dec 26, 2001
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6
I am not sure what you mean about copy and paste or attache them? I know how to copy and paste them but not on line can you help me please. Thank you very much shella
 

eddie5659

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Joined
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So you found them? Great.

Okay, just open up them up, and whilst you're online, rightclick and choose Select All. Then, when you click Reply, just rightclick inside the part that you type on (here), and choose Paste.

If they're rather large, then at the bottom of this box that you reply in, there is Attach File. Click that, and navigate to the .txt's that you have. I'm assuming that you can highlight bot, and then click OK, and Sublit Reply.

eddie
 
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