1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

cannot install office 2000

Discussion in 'All Other Software' started by scava2344, Jan 1, 2002.

Thread Status:
Not open for further replies.
Advertisement
  1. scava2344

    scava2344 Thread Starter

    Joined:
    Dec 26, 2001
    Messages:
    6
    I get error message that installer is not responding .
    and error message contact product support.
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    36,669
    Hiya

    Where did you download this program from? Was it from Microsoft? Also, what is your OS?

    You may have this already installed on your system, and if thats the case, let us know.

    Is this a Beta version or a full version?

    Regards

    eddie
     
  3. scava2344

    scava2344 Thread Starter

    Joined:
    Dec 26, 2001
    Messages:
    6
    May i ask what is OS? it is full version of office I took it to a friend of mine and she said that i might have to format my hard drive
    but i would like to know if you can help me first?
    when i tried to install I keep getting error message that installer
    not responding.
     
  4. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    36,669
    Ah, you said that word that no one like round here: Format.

    Sorry, OS is Operating system, as in Windows 98 etc.

    eddie
     
  5. scava2344

    scava2344 Thread Starter

    Joined:
    Dec 26, 2001
    Messages:
    6
    OS is windows 98 second edition.
     
  6. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    36,669
    Thanks

    Now, as well as the not respoding bit, are you getting any error numbers? This, if there is one, could help narrow it down. Just found out there's up to 2000 of the little blighters. Joy!

    Ah, may have found something here. It seems that the setup.exe of Office 2000 is not connecting with Msiexec.exe, which is the Windows Installer.

    Okay, may have found out how to fix this, but may be lengthy. As I say, format is the very last thing.

    Right, lets have a look. This is what I have found from Microsoft. No point giving you it all, just this snippet, for now

    What this actually means is, go to your Temp folder, hopefully you haven't emptied it, and look for two .txt files. As you have only tried once, I assume, then you'll be looking for something like:

    Office 2000 Setup(0001).txt
    Office 2000 Setup(0001)_MsiExec.txt

    Lets hope you can find them. It may be easier to use Find Files and search for *.txt , thats if you can't locate them.

    If you do, can you copy/paste or attach them? If you can't find them, post back and I'll look into something else.

    Regards

    eddie
     
  7. scava2344

    scava2344 Thread Starter

    Joined:
    Dec 26, 2001
    Messages:
    6
    I am not sure what you mean about copy and paste or attache them? I know how to copy and paste them but not on line can you help me please. Thank you very much shella
     
  8. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    36,669
    So you found them? Great.

    Okay, just open up them up, and whilst you're online, rightclick and choose Select All. Then, when you click Reply, just rightclick inside the part that you type on (here), and choose Paste.

    If they're rather large, then at the bottom of this box that you reply in, there is Attach File. Click that, and navigate to the .txt's that you have. I'm assuming that you can highlight bot, and then click OK, and Sublit Reply.

    eddie
     
  9. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/63796

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice