Cannot Install Programs? (Please read the whole post)

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gsteve

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Joined
Feb 2, 2005
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Hello, all! I have found this site very helpful for a few recent business related questions, but now I have a home PC issue...can anyone help? Sorry that this is a bit wordy...

I am running Windows XP SP1 (Home Edition - factory installed) on a Dell Dimention 4550 I bought a couple years ago. All that we use the computer for is email, some internet/web use (we have filtered internet using Proxy Watch) and a bunch of games for our kids. Until recently (the past few months) we were able to install new programs just fine. A couple months ago, I tried to install a new program for my son (Jonah - A VeggieTales Adventure - it says "XP Compatible" right on the package), but it didn't work. I put in the cd, and the splash screen came up...I pressed "Install", the splash screen went away, the pointer went to the "pointer/hourglass" for a few seconds, then went back to a normal pointer, and nothing happens.

I called the software company for support, but they just had the basic 'maybe the cd is faulty' or 'did you try rebooting your pc?' questions.

So, I would write this off as a fluke, but I am too curious. I booted up in safe mode and signed on as "Administrator" (even though we only have one logon on our PC, which is an administrator account). I attempted to install the program, and Presto! It worked just fine. Now I restart my computer and the program works normal (no longer in safe mode).

Now, a few weeks pass, and my son wants to install another game (Amazon Trail, 3rd Edition - this one brings me back to the old Apple IIE days :) ). Crazy thing is, I have the same problem! I can't install the program, so I boot up in safe mode and the program installs just fine. Can anyone tell me what is going on?

I have run Spybot S&D 1.3, AdAware SE, (I updated both today)and updated my Norton AV definitions today. Spybot and Adaware did find some stuff, but I removed all that it found, and I still cannot install the program. Here is the log file I got from Hijack This:

Logfile of HijackThis v1.98.2
Scan saved at 11:28:42 AM, on 2/10/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\SHINE.EXE
C:\WINDOWS\System32\RUNDLL32.EXE
C:\WINDOWS\pacificService.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\The Pages\My Documents\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.zol.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.zol.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = ZOL
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ftp=filter.proxy-watch.com:8888;gopher=filter.proxy-watch.com:8888;http=filter.proxy-watch.com:8888;https=filter.proxy-watch.com:8888;socks=filter.proxy-watch.com:8888
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = www.nadaguides.com;www.toyota.com;media.khaudio.org
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [EPSON Stylus CX5400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE /P19 "EPSON Stylus CX5400" /O6 "USB001" /M "Stylus CX5400"
O4 - HKLM\..\Run: [Tiger] C:\WINDOWS\SHINE.EXE RUN
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - Startup: PowerReg SchedulerV2.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for ôå: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://zone.msn.com/bingame/rtlw/default/ReflexiveWebGameLoader.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-9.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX25.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
O16 - DPF: {A8739816-022C-11D6-A85D-00C04F9AEAFB} (WebEyeControl) - http://kotelcam.virtualjerusalem.com/wg_webeye.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/apop/default/popcaploader_v5.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{AB4B70C1-A507-43F8-BD13-2408A964DCE6}: NameServer = 209.210.176.8 209.210.176.9

Oh yeah - I did try disabling my Norton Auto-Protect, but that didn't seem to do the trick, either.

I hope someone has the patience to work with me!?
 
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