1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Cannot install/update DirectX 9.0

Discussion in 'Windows XP' started by Windos, Jun 23, 2004.

Thread Status:
Not open for further replies.
  1. Windos

    Windos Thread Starter

    Joined:
    Jun 23, 2004
    Messages:
    1
    I am using Windows XP and my DirectX version is 8.1. However, I cannot install DirectX 9.0. I have a DirectX 9.0 installer on a CD, and also tried downloading DirectX 9.0b from Microsoft, but when trying to run the install in both cases I get this error message:

    "An internal error occurred. Please refer to directx.log in your Windows folder to determine problem."

    I have no idea how to read the log, of course. The last few lines of the log is:

    06/23/04 16:46:45: dsetup32: IterateBDACabinet(): Iterating failed, error = 2.
    06/23/04 16:46:45: dsetup32: SetupForDirectX: Restoring Backups
    06/23/04 16:46:46: dsetup32: Installation ended with value -9 = Internal or unsupported error
    06/23/04 16:47:52: DXWSetup: WM_APP_ENDINSTALL
    06/23/04 16:47:52: DXWSetup: ~CDXWSetup()
    06/23/04 16:47:53: DXWSetup: Deleted file C:\WINDOWS\System32\directx\websetup\dsetup.dll.
    06/23/04 16:47:54: DXWSetup: Deleted file C:\WINDOWS\System32\directx\websetup\dsetup32.dll.
    06/23/04 16:47:54: DXWSetup: Deleted file C:\WINDOWS\System32\directx\websetup\inseng.dll.

    Any ideas how to correct the problem? Help is most appreciated. Thanks!
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/242043

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice