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cannot install windows 10

Discussion in 'Hardware' started by malcolm259, May 18, 2019.

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  1. malcolm259

    malcolm259 Thread Starter

    Joined:
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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: AMD Ryzen 7 2700X Eight-Core Processor, AMD64 Family 23 Model 8 Stepping 2
    Processor Count: 16
    RAM: 16313 Mb
    Graphics Card: AMD Radeon (TM) R9 380 Series, -1 Mb
    Hard Drives: C: 222 GB (134 GB Free); D: 2794 GB (1671 GB Free); E: 223 GB (108 GB Free); H: 3726 GB (1796 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., CROSSHAIR VI HERO
    Antivirus: Norton Security, Enabled and Updated

    I have got a Samsung 970 evo plus and I cannot install windows 10 in the bios I have disabled the csm
    and I have cleared the secure boot keys but it stall dos not work
     
  2. crjdriver

    crjdriver Moderator

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    Messages:
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    First of all, what bios are you running? The 2700X requires bios 6004 or later. Note that particual bios has issues with fan control so I would go with a later bios ie 6903.
    Next when you install on a nvme type drive, you need to have ALL other drives disconnected ie pull the pw connectors.
    Before attempting another install, I would do the following;
    1 Update the bios to the latest one
    2 Test the ram with memtest for at least 1hr
    3 Secure erase the samsung drive. Note your board has a utility built into the bios for secure erase of drives. I have used this on samsung drives and it works fine
    If memtest passes, then attempt an install.
    I have that exact same board running a 1700X overclocked to 3.9gig. It absolutely bullet proof; very high quality board.
    Next thing. Post your exact specs ie exact ram, exact pw supply, etc. 16gig of ram does not tell us much however 8x2 of corsair xxx1123 ram tells us a lot more. Ryzen is picky regarding ram. I have used corsair LPX ram in a number of ryzen builds and it works very well however you do need to adjust vdimm or ram voltage manually to 1.35V.
     
  3. malcolm259

    malcolm259 Thread Starter

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    thanks the ram is corsair vengeance rgb pro 2x8gb 3200mhz I am running bios v7002 I have done memtest all ok
     
  4. crjdriver

    crjdriver Moderator

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    Then secure erase the nvme drive using the built in utility. Once done install windows using the media creation tool to make a bootable usb drive. Be sure ALL other drives [other than the nvme] are disconnected prior to starting the install.
     
  5. malcolm259

    malcolm259 Thread Starter

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    thanks for your help
     
  6. malcolm259

    malcolm259 Thread Starter

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    thanks but it did not work still cannot install windows 10
     
  7. crjdriver

    crjdriver Moderator

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    Then you have a hardware problem; ie bad board, failing pw supply, bad drive, etc. The ONLY way you are going to find out which one it is, is by testing each part in a bench system.
    Have you checked your temps and voltages in the bios? If not, do so and post the following info; cpu temp, 12V, 5V, and 3.3V values.
     
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