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Cannot open any programs after norton upgrade

Discussion in 'Windows XP' started by nando79, Jul 11, 2007.

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  1. nando79

    nando79 Thread Starter

    Joined:
    Jul 11, 2007
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    After three months or so after my norton antivirus subscription ran I bought and downloaded the upgrade. I had no problems before this. During the install my computer said it was not installed successfully. After the reboot I am not able to open anything on my computer. It starts up and I can shut down, but I cannot open any programs. All the program logos on the desktop are now the page with the window inside the page. I don't know what these type of symbols are called, but they are all the same type except for internet explorer and recycle bin which won't open either. I tried starting in safe mode, but was still unable to open anything. IE will open up for a split second and then disappear. Any help would be appreciated I am running windows xp sp2
     
  2. Augie65

    Augie65

    Joined:
    Mar 23, 2005
    Messages:
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    See if you can enter safe mode with command prompt.
    At the command prompt, type
    %systemroot%\system32\restore\rstrui.exe
    then hit Enter. Follow the instructions and choose a date before you
    installed Norton.
    I would recommend that you try AVG 7.5 Free. This is a very good anti-virus
    and I and others on the forum use it.
     
  3. nando79

    nando79 Thread Starter

    Joined:
    Jul 11, 2007
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    I was able to put the prompt in, then system restore window came up, but there was nothing inside the window
     
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