Cannot open encrypted file

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

pigdon

Thread Starter
Joined
Aug 14, 2009
Messages
15
I have a tax document that was emailed to me as a PDF document that is encrypted. The email was sent in 2011 ( around February) and I have the passowrd for the document. However; when I try to open the document today I am told the passowrd is incorrect. I have verified the password with the person who sent the document and it is correct. I am currently using Reader 9.0. I really need this document. Can anyone help me?
 

pigdon

Thread Starter
Joined
Aug 14, 2009
Messages
15
Try installing the latest version of Adobe Reader.
Thank you. I have installed the latest version of Adobe, but the document is still locked. I am going to see if I can have the document re-sent to me with a new password. Maybe the password stops working after a while, or maybe it was encrypted with a different software.

Thank you for your assistance.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Top