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Cannot open encrypted file

Discussion in 'All Other Software' started by pigdon, Feb 10, 2013.

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  1. pigdon

    pigdon Thread Starter

    Joined:
    Aug 14, 2009
    Messages:
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    I have a tax document that was emailed to me as a PDF document that is encrypted. The email was sent in 2011 ( around February) and I have the passowrd for the document. However; when I try to open the document today I am told the passowrd is incorrect. I have verified the password with the person who sent the document and it is correct. I am currently using Reader 9.0. I really need this document. Can anyone help me?
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,578
    Try installing the latest version of Adobe Reader.
     
  3. pigdon

    pigdon Thread Starter

    Joined:
    Aug 14, 2009
    Messages:
    15
    Thank you. I have installed the latest version of Adobe, but the document is still locked. I am going to see if I can have the document re-sent to me with a new password. Maybe the password stops working after a while, or maybe it was encrypted with a different software.

    Thank you for your assistance.
     
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