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Cannot open Home Page

Discussion in 'Web & Email' started by gazza, Apr 11, 2004.

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  1. gazza

    gazza Thread Starter

    Joined:
    May 18, 2000
    Messages:
    151
    Hi to all,

    Can anyone please help me with a small problem?
    I can surf the internet, but something is stopping me from opening my yahoo.uk homepage in Windows 98SE. Below is a log from HijackThis, and i have run Ad-Aware and SpyBot, but they have found mothing.

    Thanks in advance.

    Logfile of HijackThis v1.97.7
    Scan saved at 13:15:56, on 11/04/04
    Platform: Windows 98 SE (Win9x 4.10.2222B)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
    C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
    C:\WINDOWS\SYSTEM\MDM.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
    C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
    C:\WINDOWS\ptsnoop.exe
    C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKUFIND.EXE
    C:\PROGRAM FILES\CACHEMAN\CACHEMAN.EXE
    C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.EXE
    C:\WINDOWS\SYSTEM\CTFMON.EXE
    C:\PROGRAM FILES\SPYWAREGUARD\SGMAIN.EXE
    C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\SPYWAREGUARD\SGBHP.EXE
    C:\PROGRAM FILES\AOL 7.0\WAOL.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\PROGRAM FILES\RAINLENDAR.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\NEW FOLDER\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\PROGRAM FILES\SPYWAREGUARD\DLPROTECT.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
    O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
    O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
    O4 - HKLM\..\Run: [PTSNOOP] ptsnoop.exe
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
    O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
    O4 - HKLM\..\RunServices: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
    O4 - HKCU\..\Run: [Cacheman] C:\PROGRA~1\CACHEMAN\Cacheman.exe
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.EXE"
    O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    O8 - Extra context menu item: &Copy Location - C:\WINDOWS\WEB\graburl.htm
    O9 - Extra button: Wallpaper (HKLM)
    O9 - Extra 'Tools' menuitem: &Toolbar Wallpaper (HKLM)
    O9 - Extra button: Offline (HKLM)
    O9 - Extra 'Tools' menuitem: Add to Tr&usted Zone (HKLM)
    O9 - Extra 'Tools' menuitem: Add to R&estricted Zone (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?38084.7274421296
     
  2. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    Try going to tools/ internet options and click"use default"
    Then close Internet Explorer. Reopen it and navigate to your preferred page again then go to tools/ internet options and select"use current"
     
  3. gazza

    gazza Thread Starter

    Joined:
    May 18, 2000
    Messages:
    151
    Hi mobo,

    Thank you for the reply, but i tried what you said and again it just came back with an blank white screen.
    Also what i more curious is that on this dual boot system of 98SE & XP Home i am having exactly the same trouble with XP as well?
    The log file from Hijack This for XP Home is below, and i can't see anything that is same as the post above for 98SE.
    By the way 98SE is setup as FAT32 and XP Home is NTFS, and what else is driving me mad about this is that i have to use AOL 7.0 as my ISP.
    And i can get into the homepage for yahoo through that in both XP and 98SE, but not with Internet Explorer 6.0 in both operating systems.


    Logfile of HijackThis v1.97.7
    Scan saved at 13:22:36, on 11/04/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    D:\WINDOWS\System32\smss.exe
    D:\WINDOWS\system32\winlogon.exe
    D:\WINDOWS\system32\services.exe
    D:\WINDOWS\system32\lsass.exe
    D:\WINDOWS\system32\svchost.exe
    D:\WINDOWS\System32\svchost.exe
    D:\WINDOWS\system32\spoolsv.exe
    D:\PROGRA~1\Grisoft\AVG6\avgserv.exe
    D:\Program Files\Norton Internet Security\NISUM.EXE
    D:\WINDOWS\System32\nvsvc32.exe
    D:\WINDOWS\system32\pctspk.exe
    D:\WINDOWS\wanmpsvc.exe
    D:\Program Files\Norton Internet Security\NISSERV.EXE
    D:\Program Files\Norton Internet Security\SymProxySvc.exe
    D:\WINDOWS\Explorer.EXE
    D:\PROGRA~1\NORTON~1\navapw32.exe
    D:\Program Files\Norton Internet Security\IAMAPP.EXE
    D:\Program Files\Grisoft\AVG6\avgcc32.exe
    D:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    D:\WINDOWS\tppaldr.exe
    D:\WINDOWS\System32\NVATray.exe
    D:\WINDOWS\tppnttry.exe
    D:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
    D:\Program Files\Rainlendar\Rainlendar.exe
    D:\Program Files\SpywareGuard\sgmain.exe
    D:\Program Files\Norton Internet Security\ATRACK.EXE
    D:\Program Files\SpywareGuard\sgbhp.exe
    K:\Software\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - D:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NAV Agent] D:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [iamapp] D:\Program Files\Norton Internet Security\IAMAPP.EXE
    O4 - HKLM\..\Run: [AVG_CC] D:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] D:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [TPP Auto Loader] D:\WINDOWS\tppaldr.exe
    O4 - HKLM\..\Run: [NVIDIA nForce APU1 Utilities] NVATray.exe
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "D:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - Startup: Rainlendar.lnk = D:\Program Files\Rainlendar\Rainlendar.exe
    O4 - Startup: SpywareGuard.lnk = D:\Program Files\SpywareGuard\sgmain.exe
    O8 - Extra context menu item: &Copy Location - D:\WINDOWS\WEB\graburl.htm
    O9 - Extra 'Tools' menuitem: Add to R&estricted Zone (HKLM)
    O9 - Extra 'Tools' menuitem: Add to Tr&usted Zone (HKLM)
    O9 - Extra button: Wallpaper (HKLM)
    O9 - Extra 'Tools' menuitem: &Toolbar Wallpaper (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Offline (HKLM)
    O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://J:\content\include\XPPatchInstaller.CAB
    O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38080.4356712963
     
  4. gazza

    gazza Thread Starter

    Joined:
    May 18, 2000
    Messages:
    151
    Hi,

    Just an update.
    I have scanned both XP Home and 98SE, with the following and the results are below:.

    Ad-Aware 6.0 - Nothing
    a2 Scanner - Nothing
    SpyBot 1.2 (It found an Alexa entry and some DSO exploits, all deleted, but the systems homepages with yahoo UK are still the same).
    AVG 6.0 Anti-Virus - Nothing
    MRU-Blaster - Cleaned all caches - Nothing
    CWShredder - Nothing
     
  5. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    Do a scan for that url in the "Hosts" file in either operating system. It will have to be opered with notepad as well.
     
  6. gazza

    gazza Thread Starter

    Joined:
    May 18, 2000
    Messages:
    151
    Hi mobo,

    Pardon me asking, but how can i find and access my Host file in either 98SE or XP? As i have never worked with these files, many thanks.

    Edit above post:

    I found a file in C:\Windows, this is in 98SE called Hosts and it contains the following:

    # Copyright (c) 1998 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP stack for Windows98
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    # 102.54.94.97 rhino.acme.com # source server
    # 38.25.63.10 x.acme.com # x client host

    127.0.0.1 localhost
     
  7. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    Just do a windows search for Hosts and the folder should appear to you.In xp it is in the C:\Windows\ system32\ drivers folder
     
  8. gazza

    gazza Thread Starter

    Joined:
    May 18, 2000
    Messages:
    151
    Hi mobo,

    Thanks for the help.
    But i edited my post above without realising that you had posted a reply to it.
    I did a search in both 98SE and XP for the Hosts file.
    And the one in 98SE i found in the C:\Windows folder, and the contents are below:

    # Copyright (c) 1998 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP stack for Windows98
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    # 102.54.94.97 rhino.acme.com # source server
    # 38.25.63.10 x.acme.com # x client host

    127.0.0.1 localhost

    And in XP i found it in the file D:\Windows\system32\Drivers\etc and it contains again the following:

    # Copyright (c) 1993-1999 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    # 102.54.94.97 rhino.acme.com # source server
    # 38.25.63.10 x.acme.com # x client host

    127.0.0.1 localhost
     
  9. gazza

    gazza Thread Starter

    Joined:
    May 18, 2000
    Messages:
    151
    Hi to all,

    Can this post be classed as Solved?
    As i am afraid that i took the coward's way out... :confused:

    C:\ Format

    D:\Format

    Re-install C:\

    Re-Install D:\

    Thank you for all of the help that was offered to me.
     
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