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Cannot open Internet explorer when connected to router

Discussion in 'Web & Email' started by HailtoPitt, Dec 8, 2008.

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  1. HailtoPitt

    HailtoPitt Thread Starter

    Joined:
    Dec 8, 2008
    Messages:
    3
    My wife has a computer at work that is a PC (standalone) that is sometimes connected to the internet via a USB wireless adapter (Linksys). I can open Internet explorer, when the usb adapter is not connected, however, once the computer is connected to the Internet, IE does not respond. All other programs and applications are sluggish. I searched these forums and tried some suggestions, but did not have any luck.

    Your help is appreciated.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,653
    First Name:
    Wayne
    could the machine have a virus or spyware - a lot of spyware effects IE ?

    have you run any spyware checkers and a virus scanner ?
     
  3. HailtoPitt

    HailtoPitt Thread Starter

    Joined:
    Dec 8, 2008
    Messages:
    3
    As I stated, this computer is at my wife's work, (no IT dept). One of the girls, loaded spy sweeper from 2003 and Norton anti virus from 2002, neither detected anything, however, they are unable to connect to the internet to download any updates. The computer also has McCaffee installed as well - subscription expired years ago.

    All of this was done prior to my arrival to help fix.

    This is a preschool and the teachers use this computer on their breaks to surf the internet - facebook.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,653
    First Name:
    Wayne
    has anyone opened an email from facebook - theres a virus/issue around that has taken out at least three of my collegues PCs and i'm picking up the aftermarth, of someone trying to fix and wiping out the harddrives ( wished they had called me first )

    i would suggest
    download Hijackthis http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html - from a machine that can get on the internet - i suspect this may need to go off site - if this is the only machine that connects to internet , unless you can connect with a laptop wirelessly - if allowed
    copy it onto the problem machine
    run - and then copy the log
    post the log from the connected machine

    there maybe a number of other things to do


    You could try posting an ipconfig /all
    and doing some pings - to see if it can actually connect to the router and the internet


    ipconfig /all

    TWO Methods to do that - some people have problems with ONE----

    ONE ---------------------------------
    start
    run
    cmd
    ipconfig /all

    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    TWO -----------------------------------------------

    Start, Run, CMD to open a DOS window and type:

    IPCONFIG /ALL >C:\RESULT.TXT

    Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

    ------------------------------------------------
    try ping the name and then the IP see below

    start
    run
    cmd

    C:\Documents and Settings\wayne>ping {the default gateway ipaddress you got above }


    C:\Documents and Settings\wayne>ping google.com
     
  5. HailtoPitt

    HailtoPitt Thread Starter

    Joined:
    Dec 8, 2008
    Messages:
    3
    I know that the computer connects to the router. In the system tray - it indicates that the wireless is connected to the correct router. I will run that program and let you know.

    Thanks
     
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