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Cannot Open MS Word 2000

Discussion in 'Business Applications' started by grad student, Sep 23, 2003.

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  1. grad student

    grad student Thread Starter

    Joined:
    Sep 23, 2003
    Messages:
    2
    Hi..I am currently having problems opening MS Word 2000..when I select the program from my start menu the Word start up dialogue box sits in the middle of the screen and freezes. I have tried uninstalling and reinstalling word as well as completing a defrag on my system and virus check. Nothing has worked.. any info would be greatly appreciated.
     
  2. Miz

    Miz

    Joined:
    Jul 1, 2002
    Messages:
    2,146
    With Word closed, search for for "normal.dot" (without the quotes) on the harddrive.

    It's a hidden file so you might need to open My Computer, go to Tools>Folder Options>View tab and check "Show hidden files and folders" if you haven't already.

    Once normal.dot is found, delete it...or them if there is more than one. This solves 99.99% of MS Word problems.

    Word will make a new normal.dot next time it's opened.
     
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