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Cannot Open MS Word 2000

Discussion in 'Business Applications' started by grad student, Sep 23, 2003.

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  1. grad student

    grad student Thread Starter

    Sep 23, 2003
    Hi..I am currently having problems opening MS Word 2000..when I select the program from my start menu the Word start up dialogue box sits in the middle of the screen and freezes. I have tried uninstalling and reinstalling word as well as completing a defrag on my system and virus check. Nothing has worked.. any info would be greatly appreciated.
  2. Miz


    Jul 1, 2002
    With Word closed, search for for "normal.dot" (without the quotes) on the harddrive.

    It's a hidden file so you might need to open My Computer, go to Tools>Folder Options>View tab and check "Show hidden files and folders" if you haven't already.

    Once normal.dot is found, delete it...or them if there is more than one. This solves 99.99% of MS Word problems.

    Word will make a new normal.dot next time it's opened.
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