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Cannot open my Computer, my Control Panel, my Documents or Internet Explorer

Discussion in 'Windows XP' started by BarbH, May 24, 2004.

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  1. BarbH

    BarbH Thread Starter

    Joined:
    May 24, 2004
    Messages:
    3
    I run Windows XP. I did receive a Error:java.lang.NoClassDefFoundError whenever I turned on my computer. That problem has been solved.

    I am NOT able to open my computer, my documents, my control panel or Internet Explorer whenever I click on the icon. I can only access my computer, my doc. and control panel in the safe mode. I cannot access Internet Explorer in safe mode. I run Norton's Antivirus. Norton's did not pick up 6 viruses and a Trojan. I downloaded AVG and it found the viruses and Trojan. Since then, I have run adaware, spybot, CWS. I have tried to scan with TrendMicro but cannot get it to load. I still am unable to access my computer, my doc., my control panel or Internet Explorer. When I click on the icon, all of the icons leave the screen for a few seconds and then reappear, but they will not open. Can you help? Thank you!
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Can you download and unzip HijackThis to a permanent folder of its own?

    http://www.spywareinfo.com/~merijn/downloads.html

    Run it and select "Scan", then save the Scanlog and copy/paste the results here.

    Also this has helped some people with similar IE problems. Try going to the Internet Options > Advanced menu (through the Control Panel applet) and uncheck "enable third party browser extensions"
     
  3. BarbH

    BarbH Thread Starter

    Joined:
    May 24, 2004
    Messages:
    3
    Logfile of HijackThis v1.97.7
    Scan saved at 1:47:10 PM, on 5/24/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
    C:\WINDOWS\system32\crypserv.exe
    C:\WINDOWS\system32\drivers\KodakCCS.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\ScsiAccess.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\SYSTEM32\ZONELABS\vsmon.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\WINDOWS\System32\SahAgent.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Microsoft Hardware\Mouse\point32.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common files\KeenValue\KeenValue.exe
    C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
    C:\Program Files\Slawdog\Smart Shutdown\Smart Shutdown.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
    C:\Program Files\AOL Companion\companion.exe
    C:\Program Files\Common files\KeenValue\KWM.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\America Online 9.0\waol.exe
    C:\Program Files\America Online 9.0\shellmon.exe
    C:\Program Files\America Online 9.0\aolwbspd.exe
    C:\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://sidebar.smarter.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.smarter.com/index.php?sidebar=1
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.netscape.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://sidebar.smarter.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.smarter.com/index.php?sidebar=1
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.smarter.com/index.php?sidebar=1
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.smarter.com/index.php?sidebar=1
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50038
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
    R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
    O2 - BHO: (no name) - {00000762-3965-4A1A-98CE-3D4BF457D4C8} - C:\Program Files\Lycos\Sidesearch\sidesearch1311.dll
    O2 - BHO: (no name) - {0019C3E2-DD48-4A6D-ABCD-8D32436323D9} - C:\WINDOWS\bxxs5.dll
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
    O2 - BHO: (no name) - {63B78BC1-A711-4D46-AD2F-C581AC420D41} - C:\WINDOWS\System32\btiein.dll
    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
    O2 - BHO: (no name) - {BCF96FB4-5F1B-497B-AECC-910304A55011} - C:\WINDOWS\neti.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {C5941EE5-6DFA-11D8-86B0-0002441A9695} - C:\WINDOWS\3_0_1browserhelper3.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-D1F0-E56FA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrscznc.dll
    O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-AA8E-8E1CA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrs0108.dll
    O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
    O3 - Toolbar: DashBar Toolbar - {CC90CDA0-74A0-45b4-80EF-D89CA8C249B8} - C:\Program Files\DashBar\DashBar15.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\Kazaa.exe /SYSTRAY
    O4 - HKLM\..\Run: [SAHAgent] C:\WINDOWS\System32\SahAgent.exe
    O4 - HKLM\..\Run: [rb32 lptt01] "C:\Program Files\rb32\rb32.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
    O4 - HKLM\..\Run: [POINTER] point32.exe
    O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
    O4 - HKLM\..\Run: [bxxs5] RunDLL32.EXE C:\WINDOWS\bxxs5.dll,DllRun
    O4 - HKLM\..\Run: [WebInstall2] C:\Program Files\ClipGenie\WebInstall.exe /R
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [KeenValue] C:\Program Files\Common files\KeenValue\KeenValue.exe
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
    O4 - Global Startup: Smart Shutdown.lnk = C:\Program Files\Slawdog\Smart Shutdown\Smart Shutdown.exe
    O4 - Global Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXE
    O4 - Global Startup: ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\QUICKENW\bagent.exe
    O4 - Global Startup: KeenValue.lnk = C:\Program Files\Common Files\KeenValue\keenvalue.exe
    O4 - Global Startup: Billminder.lnk = C:\QUICKENW\billmind.exe
    O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
    O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
    O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
    O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
    O9 - Extra button: Sidesearch (HKLM)
    O9 - Extra button: Encarta Encyclopedia (HKLM)
    O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)
    O9 - Extra button: Fill Forms (HKLM)
    O9 - Extra 'Tools' menuitem: Fill Forms &] (HKLM)
    O9 - Extra button: Save (HKLM)
    O9 - Extra 'Tools' menuitem: Save Forms &[ (HKLM)
    O9 - Extra button: Define (HKLM)
    O9 - Extra 'Tools' menuitem: Define (HKLM)
    O9 - Extra button: RoboForm (HKLM)
    O9 - Extra 'Tools' menuitem: RF Toolbar &2 (HKLM)
    O9 - Extra button: Research (HKLM)
    O9 - Extra button: AIM (HKLM)
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Messenger (HKLM)
    O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
    O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
    O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab
    O16 - DPF: {10000273-8230-4DD4-BE4F-6889D1E74167} - http://download.abetterinternet.com/download/cabs/OPTIAOL2/optimize.cab?id=8783647
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://active.macromedia.com/director/cabs/sw.cab
    O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
    O16 - DPF: {26E8361F-BCE7-4F75-A347-98C88B418322} - http://dst.trafficsyndicate.com/Dnl/T_50038/QDow.cab
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} (CMV5 Class) - http://www111.coolsavings.com/download/cscmv5X.cab
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/075f9aba4594d4a3de17/netzip/RdxIE601.cab
    O16 - DPF: {713846C9-B915-4818-A9C2-9C10CBEDAC26} - http://media.euniverse.com/cursorzone/files/penguin_setup_td035.cab
    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/1435/ftp.coupons.com/v3123/cpbrkpie.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {C6B086D2-146B-47A4-A218-B82DCAF2D872} (cpbrxpie Control) - http://a19.g.akamai.net/7/19/7125/4007/ftp.coupons.com/r3120/cpbrxpie.cab
    O16 - DPF: {CE56F2A1-1B53-4268-8C76-BA53E6D5A024} - http://media.euniverse.com/cursorzone/files/turkey1_setup_td035.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://anu.popcap.com/games/popcaploader_v5.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{0C8E96B7-4C18-4E26-B678-41582ECA8007}: NameServer = 205.188.146.146
    O17 - HKLM\System\CS1\Services\Tcpip\..\{0C8E96B7-4C18-4E26-B678-41582ECA8007}: NameServer = 205.188.146.146
     
  4. BarbH

    BarbH Thread Starter

    Joined:
    May 24, 2004
    Messages:
    3
    Thank you, ROG. I was unable to get into my control panel throught the applet, so I went to the IE icon and clicked on properties. From there, I went to advanced and unchecked enable third party browsers. It's a miracle!!!!!!!! I can now access all of the items I was having problems with. My log is unbelievably long. Do you think that you can check it for me to see if I have any other problems? I truly appreciate your help!
     
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