Cannot open the scanner

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agilitybassets

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Feb 25, 2015
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Within the last week my scanner function on my imagepass mf6540 stopped working. i have uninstalled and reinstalled drivers and mftoolbox. i checked and it does work on my laptop but not my desktop. i did search this site and nothing is working. any help is appreciated.

both machines are windows 7 with all the current updates.

thanks
cheryl
 

Oddba11

Jim
It's My Birthday!
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May 12, 2011
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8,336
Uninstall all drivers/software related to the scanner, reboot, and perform a fresh install from disc or get the latest software/drivers from the manufacturers website.

Aside from that, what exact error are you seeing?
 

agilitybassets

Thread Starter
Joined
Feb 25, 2015
Messages
4
cannot open the scanner. the scanner is not active or in use by another application.

it is not is use. i can print to it just fine. i can scan using windows scan/fax. done all of what you suggest several times.
 

agilitybassets

Thread Starter
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Feb 25, 2015
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4
no i have not, not 100% sure how to but will look into it. cannot remember when last week it worked.
 

crjdriver

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43,621
That would be the first thing I would try; pick a date that you are sure is prior to when it occurred.
 
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