1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Cannot Ping Net

Discussion in 'Networking' started by bobroosth, Jan 17, 2002.

Thread Status:
Not open for further replies.
Advertisement
  1. bobroosth

    bobroosth Thread Starter

    Joined:
    May 17, 2000
    Messages:
    238
    Two computers (desktop Sony with XP and Dell Inspiron 5000 with Win 98 SE and Linksys PCM100), Linksys Cable/DSL router

    Until this past weekend, networking was just fine. Sometime Sunday night or Monday something happened to the Dell laptop. It can ping its own address, but cannot ping the other machine or the router. In WinIPCfg, I can Release and the IP goes to 0.0.0.0, then Renew and get the correct IP, DNS, etc. So at some level TCP/IP has to be working! But no pinging (and no internet, etc.)

    I have:
    • Deleted and reinstalled all networking components in Network Properties.
    • Deleted PWL files and made sure I was logging in via Client for MS Networks.
    • Tested PCM100 in another laptop connected to the same router. Worked just fine.
    • Forcibly replaced the driver for the PCM100.
    • Reinstalled Windows over itself. (ie, Setup after booting to DOS).
    I am convinced there is some small registry setting or corrupted file (SFC finds nothing wrong), but have no idea what.

    Any suggestions?????
     
  2. Scully

    Scully

    Joined:
    Oct 1, 2000
    Messages:
    223
    Just a shot it the dark....

    Have you checked for resource conflicts on the laptop with the problems?

    Cheers,

    Scully
     
  3. angel

    angel

    Joined:
    Dec 2, 1998
    Messages:
    2,736
    Is your Gateway IP correct?

    [edit]
    Oh, wait - you said you can't even ping your router...
     
  4. bobroosth

    bobroosth Thread Starter

    Joined:
    May 17, 2000
    Messages:
    238
    My customer spent three hours waiting for or speaking with Dell tech support. The last suggestion, that worked, was to download the current driver from the Linksys web site. She did that and did an Update Driver. The process said she had the most current driver, but something must have changed because the network started working without a reboot!

    Thanks for considering the problem....
     
  5. bobroosth

    bobroosth Thread Starter

    Joined:
    May 17, 2000
    Messages:
    238
    Whatever the fix was did not hold. The next morning we are back to previous situation. I do have a bit more information.

    After pinging the router and the other computer, arp -a shows the MAC address of the other machines even though ping timed out.

    Does anyone know of a way to clean the registry of all networking related entries? I am convinced there is a sick entry there somewhere. Deleting all networking components does not clean out the registry.
     
  6. Eng1ishGuy

    Eng1ishGuy

    Joined:
    Apr 22, 2000
    Messages:
    2
    Have you checked your cables? Try using the cable connected to the PC that does work. Also, switch to a different port in the linksys, try the port the other computer that works is using.
     
  7. bobroosth

    bobroosth Thread Starter

    Joined:
    May 17, 2000
    Messages:
    238
    Yes, the cable is just fine. We put the pcmcia card in another laptop and it worked perfectly. Prior to that I had tried a different cable and port.
     
  8. Scully

    Scully

    Joined:
    Oct 1, 2000
    Messages:
    223
    On the laptop in question have you checked for memory or irq conflicts?

    It seems I had to uninstall the vendor PCMCIA device manager or update it at one time. I think that was a Compaq however.

    Have you ruled out the PCMCIA slot in the laptop its self?

    Cheers,

    Scully.
     
  9. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/65224

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice