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Solved cannot remove avira antivirus completely

Discussion in 'General Security' started by rumi, Sep 18, 2018.

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  1. rumi

    rumi Thread Starter

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    Hi everyone and thanks in advance,

    I got fed up with Avira trying to bully me into upgrading, so decided to uninstall it. It uninstalled ok but I still have an icon on my quicklaunch bar and a process that runs to support it.

    I have been trying to get rid of it completely, but am getting stuck in a circle where I cant delete the file because it is needed by a running process, can't stop the process because I don't have the authority and can't change the authority settings because the process is still running ??

    Is there any way out of this maze ?

    It's not an urgent issue as it's not causing any problem as far as I can tell, but it is an annoyance.

    Thanks again, here is the sysinfo

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz, Intel64 Family 6 Model 37 Stepping 2
    Processor Count: 4
    RAM: 3890 Mb
    Graphics Card: Intel(R) HD Graphics, 1721 Mb
    Hard Drives: C: 117 GB (12 GB Free); E: 1 GB (1 GB Free);
    Motherboard: Hewlett-Packard, 172A
    Antivirus: None

    Rumi
     
  2. flavallee

    flavallee Trusted Advisor

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    Frank
    If you have already uninstalled Avira Antivirus, there are ways of finding and removing its leftover files/folders and registry entries, but you need to know how to do it.
    It's not something that we can walk you through from here.

    The 117 GB capacity hard drive in your HP laptop appears to be about 90% full, so it's my guess it's full of installed programs and personal data.
    You should "de-clutter" it and make some setting changes so it has at least 15 - 20% of free space.

    ---------------------------------------------------------------
     
  3. rumi

    rumi Thread Starter

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    Hi Mr Flavellee, we have spoken before, thanks for your help always.

    I can find the files but end up running in circles, I think I need to log in as some higher level user than administrator?
    Do you have a link where this gets discussed?

    As for decluttering, by far the 2 largest things on my disk are pagfile.sys (8.2 Gb) and hiberfil.sys (2.8 Gb), but I guess I should leave these alone ? Also I have a huge chunk of space taken up by hundreds of files in C:\Users\User\AppData\Roaming\Apple Computer\MobileSync\Backup\ As I don't have an apple computer or even a mobile phone, I wonder what that is all about ?? they all have file names like \9ad9d6b4bbdd0f75e9d3937b0c2cec94ae637bc6\94\94da034a832b0ba78bb135796b18008257a5c26c
    some are as big as 400 Mb but there are hundreds of 1Mb sized ones. I don't have the guts to delete them ?

    I have some movies and TV shows that I will move onto a portable hard drive and show you the results of that :)

    thanks again

    Rumi
     
  4. rumi

    rumi Thread Starter

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    Hi again,

    here is the sys info after my best efforts at decluttering ??

    ummm something wrong with the site, it keeps forcing me to log in over and over and no sys info tool to be found ??

    will try again later

    thanks anyway

    Rumi
     
  5. dmccoy

    dmccoy

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    Darrin
  6. rumi

    rumi Thread Starter

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    Thanks, I'll give it a look.
     
  7. dmccoy

    dmccoy

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    Darrin
    No problem.
    hiberfil.sys (2.8 Gb) - you can disable hibernate if not needed. From elevated command prompt. Type powercfg -h off or reduce size powercfg -h -size 50%. (cannot go more then 50%)

    C:\Users\User\AppData\Roaming\Apple Computer\MobileSync\Backup\ - This is very strange if you do not have iTunes or any apple devices. Then it should not be there. This is only used to store backups.
     
  8. flavallee

    flavallee Trusted Advisor

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    Check your System Restore and Recycle Bin settings.
    Allocating 3 - 5% of the hard drive for each should be more than enough.

    ----------------------------------------------------------------
     
  9. rumi

    rumi Thread Starter

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    here is the latest sys info showing a little improvement in clutter :)

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5 CPU M 540 @ 2.53GHz, Intel64 Family 6 Model 37 Stepping 2
    Processor Count: 4
    RAM: 3890 Mb
    Graphics Card: Intel(R) HD Graphics, 1721 Mb
    Hard Drives: C: 117 GB (27 GB Free); E: 1 GB (1 GB Free); G: 931 GB (252 GB Free);
    Motherboard: Hewlett-Packard, 172A
    Antivirus: None
     
  10. rumi

    rumi Thread Starter

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    Hi thanks

    Ok, dckeks, the guide for removing avira wa very good and it has gone completely now.

    I do have itunes on the pc, and I do have an ipod touch and an ipad which I have backed up through this pc in the past.

    Not sure whether I need hiberfil.sys or not. Not sure whether I can delete the apple backups or not.

    Flavellee, the system restore setting was at 2% so I have left it there, here is a screen print :

    I notice that it is set to "restore sytem settings and previous versions" rather than "previous versions only" and wonder if this is best. Also there is an option to delete all restore points etc. which I have not done but I'm sorely tempted :)
     

    Attached Files:

  11. flavallee

    flavallee Trusted Advisor

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    It looks like you reclaimed about 15 GB of free space.
    The System Restore settings look okay.
    (y)

    ---------------------------------------------------------------
     
  12. rumi

    rumi Thread Starter

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    The recycle bin max size for C drive was 17305 Mb or 17 Gb which out of a capacity of 117 Gb is about 15% so I lowered it to 5Gb (5000 Mb) see print screen.
     

    Attached Files:

  13. dmccoy

    dmccoy

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    Then that explains those files.

    To locate or Delete see link below:
    https://support.apple.com/en-us/HT204215#deleteiTunes

    Are you wanting to try and free more space?
     
  14. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    (y)

    ---------------------------------------------------------------
     
  15. rumi

    rumi Thread Starter

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    Thanks Frank, it seems we are good.

    Thanks Darrin, yes as a by-product of this thread it showed up that I was near the limit of my hard drive storage. A whopping chunk uf which seems to be taken by apple backups. I have just needed to use the apple restore as my old ipad is getting harder and harder to recharge and will die soon, and I just got a new one. So I understand there is useful info in the ipad backups, but I wonder if it is keeping multiple copies of historical back-ups which are not all necessary ??
     
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