cannot remove musicmatch software - ikernel.exe problem

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principessa

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Feb 18, 2003
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hi! i am trying to uninstall musicmatch software from my computer but every time i try from the control panel it says "the installshield engine (ikernel.exe) could not be launched. no such interface supported." ...for those of us who are dumb :D what does this mean, and what can i do about it? ;) thanks to all you great people who try to help! ~princi :p
 
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Aug 1, 2003
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Not sure what that means, but you may need to reinstall in order to uninstall. If the uninstallation files or log have been damaged, reinstalling will fix them so that you can then uninstall (probably a good idea to try it in Safe Mode).
 
Joined
Jan 9, 2005
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Elvandil said:
Not sure what that means, but you may need to reinstall in order to uninstall. If the uninstallation files or log have been damaged, reinstalling will fix them so that you can then uninstall (probably a good idea to try it in Safe Mode).


Yes, this is what you need to do, I had the same problem, once i reinstalled it, it uninstalled no problem.
 
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