1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Cannot remove program/file

Discussion in 'Virus & Other Malware Removal' started by mienbelle, Feb 2, 2013.

Thread Status:
Not open for further replies.
  1. mienbelle

    mienbelle Thread Starter

    Feb 2, 2013
    Coupons.com files were somehow downloaded by another user on my pc. I think they attempted to remove the program through the "control panel>uninstall a program" instead of just going directly to the program file and uninstalling directly from the file folder which has an uninstall wizard. I think because they did it that way, it didn't get rid of the program file completely. Tried removing through the control panel as well as going directly to the program file and I get this error EVERY time: "Invalid uninstall control file: C:\Program Files (x86)\Coupons\Uninstall\uninstall.xml". How can I remove the program/files from my pc COMPLETELY?
  2. Mark1956


    May 7, 2011
    This should do it, please post the log when done.

    Click on this link to download : ADWCleaner and save it to your desktop.

    NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

    Close your browser and click on this icon on your desktop: [​IMG]

    You will then see the screen below, click on the Delete button (as indicated), accept any prompts that appear and allow it to reboot the PC. When the PC has rebooted you will be presented with the report, copy & paste it into your next post.

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1087965

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice