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Cannot remove program using Add/Remove in Control Panel

Discussion in 'Windows XP' started by mbourn, Dec 7, 2007.

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  1. mbourn

    mbourn Thread Starter

    Joined:
    Oct 16, 2007
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    I use Windows XP. I have two problems using the Add/Remove function in my Control Panel: specifically I want to remove a program called "Creative Zen V Series (R2). The prompt after attempting to remove comes back with "The specific module could not be found" and leaves the program showing. I need to get rid of this entry.

    Secondly I want to remove "Calendar Creator 9" and when this is selected to remove, I get a prompt that says "To install the program it must first be removed using the Control Panel function Add/Remove. This is frustrating as that is exactly what I'm trying to do, NOT INSTALL the program again.

    Could use some help with this. Remaining programs can be removed easily using the add/remove function.

    Mel
     
  2. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    Uninstall Both the Programs Manually

    To remove the invalid/orphaned entries from the Add/Remove applet manually [Windows 2000/XP]

    1. Start Registry Editor (Regedit.exe).
    2. Locate the following key in the registry:
    3. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
    4. Make sure you backup the keys by exporting them to a .reg file.
    5. Look for the name of the program with the orphaned entry.
    6. Delete the entire listing for the software with the orphaned entry.
    7. Close the registry editor.
    8. Restart your computer.
     
  3. mbourn

    mbourn Thread Starter

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    Oct 16, 2007
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    Thanks. Will give that a try. Mel
     
  4. mbourn

    mbourn Thread Starter

    Joined:
    Oct 16, 2007
    Messages:
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    Ok, got all the way to Current Version\Uninstall and no list of programs shows up in the right hand panel. Just one line of info for the "Uninstall" entry. I went back to make sure I had ended up where you told me to go, i.e. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\Uninstall. So, I'm where I started. Isn't it odd that there are no entries for "Uninstall"?
     
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