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Cannot run antivirus scan even in safe mode

Discussion in 'Virus & Other Malware Removal' started by ikanc, Jul 27, 2014.

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  1. ikanc

    ikanc Thread Starter

    Jul 27, 2014
    I have an infected windows XP SP2 pc.
    I do not have any active antivirus software on this pc ( ESET NOD32 is expired).
    1. I tried downloading a few free antivirus softwares like avira/avg/avast/MSE but was unsuccessful as -
    a) either they do not support sp2 or
    b) on clicking download the page does not load
    2. I have tried running online antivirus softwares like bitdefender (cannot load) and ESET (after running the activeX control tried downloading the .cab file but nothing happened)

    Following is the info from SysInfo -

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows XP Professional, Service Pack 2, 32 bit
    Processor: Intel(R) Pentium(R) D CPU 2.66GHz, x86 Family 15 Model 4 Stepping 7
    Processor Count: 2
    RAM: 501 Mb
    Graphics Card: Intel(R) G33/G31 Express Chipset Family, 256 Mb
    Hard Drives: C: Total - 39997 MB, Free - 24258 MB; D: Total - 39997 MB, Free - 218 MB; E: Total - 39997 MB, Free - 222 MB; F: Total - 32624 MB, Free - 398 MB;
    Motherboard: Gigabyte Technology Co., Ltd., G31M-S2L
    Antivirus: ESET NOD32 Antivirus 4.0, Updated: No, On-Demand Scanner: Enabled
  2. askey127

    askey127 Malware Specialist

    Dec 22, 2006
    Be sure to read the information in these threads about Windows XP risks and options:
    • Derek's post here is a view of the risks : End of Support For Windows XP
      You have already taken this risk with an SP2 machine, and lost the bet.

    • My post concentrates on software options for saving the machine: Windows XP - The Elephant In The Room
      Read it very carefully.
      Your machine will support the simplest of Linux systems, but really will not be satisfactory with ANY of the newer Windows.
    I don't think trying to Fix this will produce a good result.
    Almost all of our Fixing tools actually require XP Service Pack 3 to work, and installing Service pack 3 on an infected machine will usually fail or produce an unstable system.
    This may be why the programs you are trying to use don't work.
    Windows SP3 came out in 2008, and Support for SP2 ended in 2010.
  3. ikanc

    ikanc Thread Starter

    Jul 27, 2014
    Thank you for the information.
    I will check if i can install a linux OS.
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