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cannot "save as," "browse," or "open."

Discussion in 'Windows XP' started by zeris2, Jul 24, 2006.

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  1. zeris2

    zeris2 Thread Starter

    Joined:
    Jul 24, 2006
    Messages:
    1
    This has been happening the majority of the time for the last week or so. I've scanned for viruses, spyware, etc., but that isn't the problem. Whenever I try to save as, nothing happens. The hour glass comes up for about a half a second and then nothing happens. The same when I try to click browse or when I try to open a file, like pictures. This has never happened before except the last few days. I had a problem with spyware, but I've since installed zone alarm and firefox instead of IE explorer, which I had to do because I was getting an error on IE and it wouldn't open. I hope someone can help. Thank you.
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Welcome to the forum.

    1. Which version of Windows, to include SP?

    2. Did the problem begin after installing / removing hardware / software, to include updates to AV & Windows?
    2a. When was Windows last updated?
    2b. Is your computer set to obtain Windows updates automatically?

    3. Which tools did you use to scan for malware?

    4. Can't save as, browse or open. Please explain. For example, what can't you open? Can you open notepad, type a few words, then save the file?

    5. What kind of problems were you having with IE?

    You're welcomed.

    RF123
     
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