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Cannot set Outlook Express as default email program

Discussion in 'Web & Email' started by tobydobo, Feb 8, 2005.

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  1. tobydobo

    tobydobo Thread Starter

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    I have been working with a client for the past couple of days on a very strange issue with Outlook Express. When she opens Outlook Express it asks if she wants to set it as the default email problem. She clicks the check box for yes and gets into Outlook normally. When she closes out and gets back in, it asks her again.

    I had her go into Internet Properties and click the Programs tab and Outlook Express is missing from the drop down menu for Email.

    -I have verified that she does NOT have Netscape installed.
    -She is using XP SP2.
    -She did install Mozilla but that was after the problem started so it should not be related.
    -IE is selected as default browser
    -Reset all web settings to default
    -She has reinstalled IE already
    -Had her run SFC /scannow which took about 30 minutes to complete. That usually means it is fixing something but it didnt help
    -Tried modifying the registry to reset IE and Outlook Express, no go
    -I had her check for spyware, it did find some and she removed it but it did not help.

    Im all out of ideas. Please help
     
  2. tobydobo

    tobydobo Thread Starter

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  3. dugq

    dugq

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    Go to start and run, then browse to the location of msimn.exe (should be c:\program files\outlook express\msimn.exe, and open it, then in the run box, after the file address type in a space in then /reg
    It should look something like this

    "c:\program files\outlook express\msimn.exe" /reg

    including the inverted commas.
    Click ok, then go back to internet options and you should now be able to set OE as the default
     
  4. tobydobo

    tobydobo Thread Starter

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    Wow! good idea. I will definitely try that. What is the actual function of the /reg switch?
     
  5. dugq

    dugq

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    I think it just reregisters OEs core files, it normally fixes the problem you're having
     
  6. tobydobo

    tobydobo Thread Starter

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    Tried that but she is getting the following error:

    Windows cannot find "C:\program files\outlook express\msimn.exe" /reg.

    I had her remove the quotes and it got the same error.
     
  7. dugq

    dugq

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    Hmm, it really should work. Make sure she is browsing to msimn.exe and not typing it in manually, also make sure of the space before the foward slash.

    Otherwise I don't know
     
  8. tobydobo

    tobydobo Thread Starter

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    Yep checked all that. Sounds like a hijack if its not letting you change it.
     
  9. EAFiedler

    EAFiedler Retired Moderator

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    Hi tobydobo

    If your client does a Search for msimn.exe is it actually located at:
    C:\program files\outlook express\msimn.exe ?
     
  10. dugq

    dugq

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  11. tobydobo

    tobydobo Thread Starter

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    EAF, Yes it is.

    Dugg, thanks alot! I knew there had to be a registry key somewhere and this just might do the trick. I will check it out next wednesday when I talk to the clent again and try it out. Thanks again.
     
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