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"Cannot start application installer"

Discussion in 'Windows 7' started by pierce_moffett, May 1, 2010.

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  1. pierce_moffett

    pierce_moffett Thread Starter

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    Hello, I got a new computer today with Windows 7, and am having a lot of problems with devices. The computer does not have a working internet connection right now because my USB wireless adapter does not seem to work for it.

    But my problem right now is that I am trying to install the print driver for a Brother 7820N multifunction printer/scanner/fax.On the Brother website they have a print driver package with installer. I downloaded the installer on another computer and saved it to a USB drive. But when I try to install it on the Windows 7 machine, I get a message saying " Cannot start application installer. ["C:\users\[my name]\documents\data\disk1\setup.exe" /clone_wait/10X9]

    Can anyone give me a suggestion of what to do next?

    The computer itself is a Gateway Core-i5, off-the-shelf machine from Fry's.

    I have a fair amount of experience using XP, but none with Windows 7.
     
  2. dustyjay

    dustyjay

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    First Name:
    Jay
    Try right clicking on the file and select "Run as Administrator" This may help.
     
  3. pierce_moffett

    pierce_moffett Thread Starter

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    Thanks for the. suggestion -- I did try that and got the same error message
     
  4. antech

    antech Banned

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    Did you download the driver installer for windows 7?
    Windows XP Drivers DO NOT tend to work with windows 7 but some vista drivers are compitable with seven.(Download the correct drivers)
    Check the manufacturers site for windows 7 drivers.
     
  5. BillVB

    BillVB

    Joined:
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    Try running the application in Compatibility, or right-click it and, if it's there, select 'Troubleshoot Compatibility'.
     
  6. pierce_moffett

    pierce_moffett Thread Starter

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    Thank you for the suggestions. I tried troubleshooting compatibility, and still get the same message: "cannot start application installer."

    This is the Windows 7 driver, which I downloaded from the Brother website. I had to download the driver to a different computer and put it in a USB drive, then I transferred it to the new computer and tried to run the installer but it does not run.
     
  7. pierce_moffett

    pierce_moffett Thread Starter

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    The problem is solved -- I played around with it some more and was able to get it to install. Thanks for the suggestions.
     
  8. antech

    antech Banned

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    Please let us know the problem was solved.
    Please mark this as solved.
     
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