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Cannot Uninstall Java TM 6 Update 29

Discussion in 'Windows XP' started by Vaishali, Nov 10, 2011.

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  1. Vaishali

    Vaishali Thread Starter

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    I am UNABLE to remove Java TM 6 Update 29 from my laptop. I run Windows XP SP2.
    I have tried running javaRA (http://majorgeeks.com/JavaRA_d5982.html), restarted ,but Java TM 6 Update 29 continues to show in my Control panel. When I try to uninstall I get an error message. It is a pop up box titled "Add or Remove Programs". In it is written "Fatal Error suring installation"
    I did a "Check for Java on my PC" on www.java.com and it says that Java is not installed on my machine.
    Please help me.
     
  2. dukevyner

    dukevyner

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    Nov 4, 2011
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    re-install java from the java website... if the installation says that you already have it install select yes to "This software has already been installed on you computer. would you like to reinstall it?"
     
  3. Vaishali

    Vaishali Thread Starter

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    ok. I shall do as you say. But I just observed that when I go to Control Panel I see a "Java" icon with a coffee mug on it. When I double click I get the following error message "The system cannot find the specified file. C:\Program Files\java\bin\javacpl.exe
     
  4. dukevyner

    dukevyner

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    let me know if re installing works... that's interesting... obviously... your java files got damaged somehow... if the re install fails... because it tries to uninstall.. then you will have to remove all of the java files... so that it doesn't detect the damaged version
     
  5. Vaishali

    Vaishali Thread Starter

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    I did as you advised.
    I tried to re-install Java from the java website.


    The following 3 pop-ups popped up 3 times without being prompted by me
    1. This software has already been installed on your system. Would you like to install it again. Yes/No ( I selected "yes")
    2. Preparing to remove
    3. Gathering required information
    4. This software has already been installed on your system. Would you like to install it again. Yes/No ( I did not select any response)
    5. Preparing to remove
    6. Gathering required information
    7. This software has already been installed on your system. Would you like to install it again. Yes/No ( I did not select any response)
    8. Preparing to remove
    9. Gathering required information
    Then the pop ups just vanished.
    I went to http://www.java.com/en/download/testjava.jsp and got the following message:
    No working Java was detected on your system.
    Install Java by clicking the button below.
     
  6. dukevyner

    dukevyner

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    ok... so what we're going to do is remove the java files... the first step is to open "My Computer" then click on the hard drive running your operating system (default c:/) you may receive a message that says something like"this folder contains sensitive files" if so click "show contents of this folder" then open "Program Files" if you get the same message as above click the "show..." again. Than scroll down until you fine "Java"... delete this folder... try the install again... quit if you get the "the software is already installed" message
     
  7. Vaishali

    Vaishali Thread Starter

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    I deleted all java files from Java titled folder as instructed above.
    I tried to re-install java and get the following error pop up:

    Error – Java (TM) Installer
    Download failed:
    From=http://javadl.sun.com/webapps/download/GetFile/1.6.0_29-b110/windows-i586/jre1.6.0_29-c.msi,to=C:\Documents and Settings\Vaishali Sood\Application Data\Sun\Java\jre1.6.0_29\jre1.6.0_29-c.msi
    OK

    I have received this error message earlier too during an instalation attempt, before I deleted files. Please help me.
     
  8. Elvandil

    Elvandil

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    51,988
    The entry in Add/Remove was just left behind. Java had already beem removed. When you most likely uninstalled a different version, since it used the same uninstaller as the version still listed, it uninstalled Java but just left behind an entry.

    Remove all the Javas you can from Add/Remove. Do Not delete any files manually since that will create a mess in the registry and make uninstallation impossible.

    Then, use MyUninstaller to remove the remaining entries in Add/Remove. That entry will be a false entry and Java will really be gone.

    Start fresh and install Java again.
     
  9. Vaishali

    Vaishali Thread Starter

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    Following error:

    Error-Java (TM) Installer
    The installer cannot proceed with the current Internet Connection Settings.
    Please visit the following website for more information

    http://java.com/en/download/help
     
  10. Vaishali

    Vaishali Thread Starter

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    Install Java through command prompt so that it can generate necessary log files to troubleshoot the issue.
    1. Goto java.com and click on the Free Java Download button.
    2. Click on the Save button and save Java software on the Desktop
    3. Verify that Java software is saved on the Desktop.
    4. Open Windows Command Prompt window.
      Windows XP: Click Start -> Run -> Type: cmd
      Windows Vista and Windows 7: Click Start -> Type: cmd in the Start Search field.
    5. In the Command Prompt window Type: cd Desktop and hit Enter.
    6. Type: JavaSetup6u24.exe /LV* %TEMP%\jreMSI.log
    7. Follow all the prompts to complete Java installation.
    ERROR MESSAGE:
    JavaSetup6u24.exe is not recognized as an internal or external command, operable program or batch file
     
  11. Vaishali

    Vaishali Thread Starter

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    Java Install Lof file is reproduced below:
    ################################ Starting a new install ##########################################
    -- Start in LogInfo --
    COUNTRY is: IN
    GetDefaultBrowser() returned: 1
    DEFAULTBROWSER HTTP\Shell\open\ddeexec\Application is: IExplore
    DEFAULTBROWSERVISTA2NDKEY Software\Microsoft\Windows\Shell\Associations\UrlAssociations\http\UserChoice\Progid is:
    -- GetUserLocale -- User UI Language successfully obtained
    -- DetermineSponsor -- begin
    -- DetermineSponsor -- The following sponsors have already been offered:
    -- DetermineSponsor -- The preference order is: SP12
    -- DetermineSponsor -- The sponsors that are offerable are:
    -- DetermineSponsor -- szSponsorsOfferableNotAlreadyOffered is:
    -- DetermineSponsor -- NO sponsors found that have not already been offered
    -- DetermineSponsor -- walking through sponsors offerable to find a sponsor found that WAS already offered. szSponsorsOfferableSave is: , szPreferenceOrderSave is: SP12
    -- DetermineSponsor -- NO sponsor found: setting key for Empty Slots
    ################################ Starting a new install ##########################################
    -- Start in LogInfo --
    COUNTRY is: IN
    GetDefaultBrowser() returned: 1
    DEFAULTBROWSER HTTP\Shell\open\ddeexec\Application is: IExplore
    DEFAULTBROWSERVISTA2NDKEY Software\Microsoft\Windows\Shell\Associations\UrlAssociations\http\UserChoice\Progid is:
    -- GetUserLocale -- User UI Language successfully obtained
    -- DetermineSponsor -- begin
    -- DetermineSponsor -- The following sponsors have already been offered:
    -- DetermineSponsor -- The preference order is: SP12
    -- DetermineSponsor -- The sponsors that are offerable are:
    -- DetermineSponsor -- szSponsorsOfferableNotAlreadyOffered is:
    -- DetermineSponsor -- NO sponsors found that have not already been offered
    -- DetermineSponsor -- walking through sponsors offerable to find a sponsor found that WAS already offered. szSponsorsOfferableSave is: , szPreferenceOrderSave is: SP12
    -- DetermineSponsor -- NO sponsor found: setting key for Empty Slots
     
  12. golferbob

    golferbob

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    May 18, 2004
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  13. Vaishali

    Vaishali Thread Starter

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    Jul 23, 2011
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    106
    I went here to download Revo Uninstaller 1.75. After I installed it, I restarted my computer.

    Ran the program and let it scan my computer in “advanced mode”. When it finished scanning, I found registry 169 entries for Java are in the list. I do not know which one to choose, highlight and click the "Uninstall" button.


    I also do not know how to check only the BOLD entries and not the entire tree that contains the BOLD entries.

    Can you help remove Java from Registry
     
  14. Vaishali

    Vaishali Thread Starter

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    Jul 23, 2011
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  15. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    34,057
    Wow, you've made quite a mess! Never try to remove a program manually. You'll never find everything and won't be able to remove the program anymore.

    I think the damage may be too extensive to do anything but you might want to try uninstalling or installing Java in Safe Mode (with Networking to install).

    Download SafeMSI to be able to start the Windows Installer service in Safe Mode.

    Run SafeMSI while in Safe Mode (with Networking).

    Try installing or uninstalling Java.

    Java needs to access the Internet in order to install. That's why you need to be in Safe Mode with Networking...
     
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