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Cannot uninstall or install AVG

Discussion in 'All Other Software' started by doenitz, Dec 8, 2006.

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  1. doenitz

    doenitz Thread Starter

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    Dec 8, 2006
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    I have been trying to uninstall and install AVG for several days and have run into a situation that AVG/Grisoft's faq etc do not cover. I downloaded their free AVG 7.5 and tried to use it to uninstall AVG 7.1, it does not work completely. When I try to install AVG 7.5 I get the following error:

    Error: Action failed for registry key
    HKLM\SOFTWAREMicrosoft\Windows\CurrentVersion\Uninstall\AVG7Uninstall\Features:
    creating registry key....
    Access is denied (5)

    I know the uninstall does not work because when I try to install another anti-virus program, it fails because it is not compatable with AVG 7.1

    I would appreciate any and all suggestions as to resolving this problem.

    thanks, doenitz :confused:
     
  2. MMJ

    MMJ Guest

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    Do you think it could be a malware problem?
     
  3. etaf

    etaf Moderator

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    First Name:
    Wayne
    can you do a restore to before you installed avg
     
  4. Augie65

    Augie65

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    Boot into safe mode and login as administrator and use the AVG 7.5 installer you downloaded to try uninstalling the older version.
     
  5. polak

    polak

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    Oct 12, 2003
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  6. emoxley

    emoxley

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    Jan 6, 2004
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    712
    Installation instructions from Grisoft:

    Update of AVG 7.1 to 7.5

    1. Run the AVG Free Edition 7.5 Setup program
    2. Click "Next >" on the AVG "Welcome!" screen
    3. Click "Accept" on the "License Agreement on Use of an AVG Free Edition" screen
    4. Select "Repair installation" on the "Select Setup Type" screen and click "Next >"
    5. Select "Restart the computer now" (pre-selected by the program automatically) and click "OK" on the "Installation Complete!" screen to restart your computer and complete the installation

    Notice that nothing is said, about uninstalling the old version?
    I installed it the way they instructed, and everything went very smooth.
     
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