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Cannot Uninstall the Ask toolbar

Discussion in 'General Security' started by gmosher, Feb 1, 2011.

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  1. gmosher

    gmosher Thread Starter

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    I cannot Uninstall the Ask toolbar from my Windows XP Home Ed.-based machine, using "Add-Remove Programs" in the Control Panel. I get a message saying "Error applying transforms." Nothing more is offered and nothing is explained. I tried reinstalling the Ask toolbar (!) then uninstalling it. Same result. I know nothing about transforms and transform paths. Please help, and thanks in advance.
     
  2. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

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    83,940
  3. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,059
    If no luck with Revo,

    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next reply.

    IMPORTANT: Do not fix anything
     
  4. gmosher

    gmosher Thread Starter

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    17
    Cheeseball81: Revo did not work. Same message.
     
  5. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Are your browsers closed? The toolbar can't be removed if in use.

    If they are, try Toolbar Cop.

    If the entry remains in Add/Remove after you delete it with Toolbar Cop, use MyUninstaller to remove it.
     
  6. gmosher

    gmosher Thread Starter

    Joined:
    Feb 1, 2011
    Messages:
    17
    Phantom010: Here it is, in all its verbose glory:Logfile of Trend Micro HijackThis v2.0.2

    Scan saved at 11:51:13 PM, on 2/1/2011
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
    C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Alwil Software\Avast5\avastUI.exe
    C:\Program Files\Icon Remover\IconRemover.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Advanced System Optimizer 3\ASO3DefragSrv.exe
    C:\Program Files\Safari\Safari.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com?o=102868&l=dis&gct=hp
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
    R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
    O4 - HKLM\..\Run: [Advanced System Optimizer] "C:\Program Files\Advanced System Optimizer 3\ASO3.exe" /autorun
    O4 - HKCU\..\Run: [Icon Remover] C:\Program Files\Icon Remover\IconRemover.exe /hideapp
    O4 - HKCU\..\Run: [TransBar] C:\Documents and Settings\George\Local Settings\Application Data\AKSoftware\TransBar\TransBar.exe /s
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    O23 - Service: Acronis Nonstop Backup service (afcdpsrv) - Acronis - C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
    O23 - Service: ASO3DiskOptimizer - Systweak Inc., (www.systweak.com) - C:\Program Files\Advanced System Optimizer 3\ASO3DefragSrv.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
     
  7. Elvandil

    Elvandil

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    Aren't you just removing a toolbar?
     
  8. aka Brett

    aka Brett Banned

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  9. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Start HiJackThis, then click "Do a system scan only".

    When the scan is finished, put a checkmark in these log entries:

    R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll

    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

    O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

    O4 - HKCU\..\Run: [TransBar] C:\Documents and Settings\George\Local Settings\Application Data\AKSoftware\TransBar\TransBar.exe /s


    then click "Fix Checked - Yes".

    Close HiJackThis, then restart the computer.

    ---------------------------------------------------

    I suggest you get rid of Advanced System Optimizer 3 before it trashes your computer.

    Avoid registry cleaner/optimizer/booster/tuneup type programs like the plague.

    ---------------------------------------------------
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    34,059
    Yup, that should take care of that crap bar! :)
     
  11. gmosher

    gmosher Thread Starter

    Joined:
    Feb 1, 2011
    Messages:
    17
    Flavallee & Phantom010: The HiJackThis procedure did not work; "Ask Toolbar" is still in "Add/Remove" and still get "transform" message. This is a mere annoyance and not something that interferes with the use of my computer: I'm not seeing the Ask Toolbar anywhere (except IE, which I am loathe to use). Also, NOBODY seems to know what a "transform path" is, not even Google. My research indicates maybe something in a script somewhere. If I could remove the "Ask" entry from "Add/Remove" (and not see it) I'd be happy. I'm fine with hacking the registry (even crashed my computer once or twice doing it). Suggestions?

    BTW, ASO3 proved to be a pain and I had already removed it before seeing your sage advice.
     
  12. aka Brett

    aka Brett Banned

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    Did you try the uninstaller I linked you too?
     
  13. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,059
    Have you tried running aka Brett's uninstaller?

    ===================================================================
    "Fixing" the entries in HijackThis has surely removed Ask from the browser, right?

    ===================================================================

    Please post a new HijackThis log.

    ===================================================================
    Run HijackThis again.

    Click on Open The Misc Tools section.

    Click on Open Uninstall Manager...

    Click on Save list...

    Save the text file to the desktop.

    Copy and paste the log (from Notepad) in your next post.
     
  14. zbd21

    zbd21

    Joined:
    Mar 2, 2005
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    547
  15. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Click Start - Run, then type in REGEDIT, then click OK, then click the + in

    HKEY_LOCAL_MACHINE
    Software
    Microsoft
    Windows
    CurrentVersion
    Uninstall

    Click each sub-folder in the "Uninstall" folder in the left pane until you find the Ask Toolbar entry in the right pane.

    Right-click that sub-folder, then click Delete - Yes.

    Ask Toolbar should now be gone in the Add Or Remove Programs list.

    ----------------------------------------------------------------
     
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