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cannot update windows XP (home )

Discussion in 'Windows XP' started by timothye, Jan 7, 2006.

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  1. timothye

    timothye Thread Starter

    Joined:
    Nov 19, 2004
    Messages:
    743
    hello .
    on my mothers computer ( Administrator= mom ) i cannot update windows . from windowsupdate.com i reach the site start the search for updates and then it displays the updates and then i click the button to start the process and it starts to download the updates then just shows * FAILED * .
    i have run all the programs .
    AVG anti virus
    spyblaster
    spybot search & destroy
    ad aware
    x-cleaner
    microtrends Anti virus
    HJT

    all returned & PASSED with flying colors .
    so i went to msn and did the verify ( windows genuine advantage ) verification just to see if she has done it . so we passed the test ,Its valid so no problem there ..
    this is a dell machine >Dimension 5000< only a few months old, 3 at tops . she doesnt even use the net much . its a machine for picture editing .
    any ideas why we cannot get the updates ..

    also 1 time when i was on this machine surfing . this dell window poped up and showed something about updates , like it has over ridden Windows automatic updates . but i cannot find it anywhere on this machine .
    anyway
    .................
    any help is greatly appreciated

    windows xp home sp_2 is what she has .
    thanks for the help
    Timothye :D
     
  2. timothye

    timothye Thread Starter

    Joined:
    Nov 19, 2004
    Messages:
    743
    -= ANYONE =-
    Sry for bumping this thread , but we would really like to solve this problem .
    cheers Timothye.
    :D
     
  3. Squashman

    Squashman Trusted Advisor

    Joined:
    Apr 4, 2003
    Messages:
    19,786
    I think I know what you are referring to with the Dell thing. I just can't remember the name of it. Will have to check when I get home. My wife has a Dell but I think I uninstalled all that crap when I got the computer for her.

    Try setting up another user and see if you can update from that user.
     
  4. Hawk1

    Hawk1

    Joined:
    Jan 6, 2006
    Messages:
    74
    Hi Timothye,

    Sounds like it might be ActiveX related. Could give this a try. Go to Tools/Internet Options/Settings (About half way down/View Objects. You should see WU WEBCONTROL CLASS there. Right click & click update. If it is damaged or corrupted, delete & WU should allow you to d/l a new ActiveX control.

    Hope this helps.

    Regards,

    Hawk
     
  5. timothye

    timothye Thread Starter

    Joined:
    Nov 19, 2004
    Messages:
    743
    @Hawk 1
    will try it ..
    thanks for the tip
    ------------------------------
    @Squashman
    any help on this dell matter will be greatly appreciated .
    Hope we can sort this out for MOM .

    cheers GUys : Timothye
     
  6. timothye

    timothye Thread Starter

    Joined:
    Nov 19, 2004
    Messages:
    743
    reopening this thread
    nothing has worked anotherother suggestion on this 1 pleas e.
    cheers timo
     
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