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Solved cannot update

Discussion in 'Windows Vista' started by punkybunge, Jul 9, 2018.

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  1. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    54,708
    First Name:
    Derek
    OK I can see quite a few problems
    First download the fixlist.txt attached and save to your downloads folder, just in case the uninstall of driver support or iobit breaks the internet connection ( it might ) so you can run FRST as instructed with teh fixlist.txt already on teh computer
    Then
    Uninstall these from add remove programs then reboot the computer

    Driver Support by PC Drivers
    Surfing Protection by iobit

    Next
    Be aware this might take some time to run & clear up the problems. Do not stop it or click anywhere. Don't be impatient, it will eventually finish. Follow any prompts it makes asking you to reboot

    Download attached fixlist.txt file and save it to your downloads folder.

    NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

    • Open FRST/FRST64 by right clicking the icon and select run as Administrator ( in the same way you did the first time)
    • Do NOT press scan instead press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finished FRST will generate a log on the Desktop (Fixlog.txt).
    • Please post the fixlog.txt to your reply.
     

    Attached Files:

  2. punkybunge

    punkybunge Thread Starter

    Joined:
    Jun 28, 2005
    Messages:
    90
    First Name:
    Nola
    The Ibot thing and the driver updater that you had me install and said they were a problem, I uninstalled yesterday, only the IBOT was an uninstaller. after I'd uninstall something it would pop up and say that parts of the program was still there and IBOT would take care of it. I have no idea how it got on my computer. Anyway, I had no problems uninstalling them at all. So here are the results after uninstalling them. Now hopefully it is fixed enough that I can go forward in getting Vista replaced. I like it about as much as I like Windows 10. On my other laptop, the Acer, that actd like it didn't have Windows at all. I downloaded Win 8.1 on my granddaughters computer and it was much faster and easier t do and to burn it onto a dvd. So I installed it on the Acer and it's online and seems to be doing just fine, so far.

    Fix result of Farbar Recovery Scan Tool (x64) Version: 20.06.2018
    Ran by lola_wright (11-07-2018 04:09:04) Run:1
    Running from C:\Users\lola_wright\Downloads
    Loaded Profiles: lola_wright (Available Profiles: lola_wright)
    Boot Mode: Normal
    ==============================================

    fixlist content:
    *****************
    HKLM-x32\...\RunOnce: [AvgUninstallURL] => cmd.exe /c start hxxp://www.avg.com/ww.special-uninstallation-feedback-app?lic=OQBBAFYARgBSAEUARQAtAFYASwBQAEMAQgAtADYAQgBXAEYATQAtAFQAUgBMAFEAUgAtAEIAUgBVAEgAUAAtAEMAUAA4ADYARwA"&"inst=NwA3AC0ANgA1AD (the data entry has 520 more characters).
    HKU\S-1-5-21-3094174547-28691812-3827549335-1000\...\MountPoints2: {2a769a2b-508a-11e8-afe3-00e0b8fa1e2e} - F:\windows\AutoRun.exe
    AppInit_DLLs: C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll => No File
    AppInit_DLLs-x32: C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC32Loader.dll => No File
    C:\PROGRA~2\SearchProtect\SearchProtect
    Winsock: Catalog9-x64 01 C:\Windows\system32\plsapp64.dll [439296 2013-11-13] (Sendori)
    Winsock: Catalog9-x64 02 C:\Windows\system32\plsapp64.dll [439296 2013-11-13] (Sendori)
    Winsock: Catalog9-x64 03 C:\Windows\system32\plsapp64.dll [439296 2013-11-13] (Sendori)
    Winsock: Catalog9-x64 04 C:\Windows\system32\plsapp64.dll [439296 2013-11-13] (Sendori)
    Winsock: Catalog9-x64 15 C:\Windows\system32\plsapp64.dll [439296 2013-11-13] (Sendori)
    cmd: netsh winsock reset
    C:\Program Files (x86)\Driver Support
    BHO-x32: Advanced SystemCare Surfing Protection -> {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} -> C:\Program Files (x86)\IObit\Surfing Protection\BrowerProtect\ASCPlugin_Protection.dll [2015-04-01] (IObit)
    C:\Program Files (x86)\IObit
    Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File
    S2 LiveUpdateSvc; C:\Program Files (x86)\IObit\LiveUpdate\LiveUpdate.exe [2909472 2015-07-29] (IObit)
    C:\Users\lola_wright\Downloads\DriverSupport.exe
    C:\Users\lola_wright\Downloads\SystemKeeperInst_47b38c54 (2).exe
    C:\Users\lola_wright\AppData\Roaming\IObit
    C:\Users\lola_wright\AppData\LocalLow\IObit
    C:\ProgramData\IObit
    C:\ProgramData\PureLeads
    Task: {35F10533-85DF-4246-BE10-6FF9E2528E56} - System32\Tasks\Driver Support-RTMUpdater => C:\Program Files (x86)\Driver Support\DriverSupport.exe [2018-02-12] (PC Drivers Headquarters LP)
    Task: {3B864AC2-2356-455A-9FB7-DA89EF9F94C4} - System32\Tasks\avastBCLRestartS-1-5-21-3094174547-28691812-3827549335-1000 => C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Task: {40BFB879-7BC8-4E53-962C-DC516091D9E7} - System32\Tasks\Driver Support-RTMScan => C:\Program Files (x86)\Driver Support\DriverSupport.exe [2018-02-12] (PC Drivers Headquarters LP)
    Task: {9350DBB8-6805-4B94-B4C7-3922C691E24C} - System32\Tasks\Driver Support-RTMRules => C:\Program Files (x86)\Driver Support\DriverSupport.exe [2018-02-12] (PC Drivers Headquarters LP)
    Task: {A1DFEF6C-1EF6-411C-9C62-5675FECC7327} - System32\Tasks\Driver Support => C:\Program Files (x86)\Driver Support\DriverSupport.exe [2018-02-12] (PC Drivers Headquarters LP)
    Task: {AE66C256-91FB-4EB7-9C40-AF4C574EE8F0} - \RunAsStdUser Task -> No File <==== ATTENTION
    Task: {B4FEBAD7-9A25-4B17-A58B-3C487E54E23B} - System32\Tasks\Avast Software\Overseer => C:\Program Files\Common Files\AVAST Software\Overseer\overseer.exe [2018-06-07] (AVAST Software)
    AlternateDataStreams: C:\ProgramData\TEMP:00D77978 [280]
    AlternateDataStreams: C:\ProgramData\TEMP:03D08225 [137]
    AlternateDataStreams: C:\ProgramData\TEMP:0778CBF2 [213]
    AlternateDataStreams: C:\ProgramData\TEMP:077F4C77 [219]
    AlternateDataStreams: C:\ProgramData\TEMP:07D64CD9 [217]
    AlternateDataStreams: C:\ProgramData\TEMP:081C5B23 [196]
    AlternateDataStreams: C:\ProgramData\TEMP:09867A8B [141]
    AlternateDataStreams: C:\ProgramData\TEMP:0ADB5110 [125]
    AlternateDataStreams: C:\ProgramData\TEMP:0B352B60 [288]
    AlternateDataStreams: C:\ProgramData\TEMP:0C65EA0E [129]
    AlternateDataStreams: C:\ProgramData\TEMP:0F6AC518 [470]
    AlternateDataStreams: C:\ProgramData\TEMP:10CFA7D4 [127]
    AlternateDataStreams: C:\ProgramData\TEMP:10E111E1 [230]
    AlternateDataStreams: C:\ProgramData\TEMP:114BD271 [196]
    AlternateDataStreams: C:\ProgramData\TEMP:1409277B [193]
    AlternateDataStreams: C:\ProgramData\TEMP:15752405 [95]
    AlternateDataStreams: C:\ProgramData\TEMP:159E9E4E [210]
    AlternateDataStreams: C:\ProgramData\TEMP:175721D5 [244]
    AlternateDataStreams: C:\ProgramData\TEMP:18E35126 [246]
    AlternateDataStreams: C:\ProgramData\TEMP:1BFE92CC [153]
    AlternateDataStreams: C:\ProgramData\TEMP:1D0E1028 [118]
    AlternateDataStreams: C:\ProgramData\TEMP:1DD8718C [111]
    AlternateDataStreams: C:\ProgramData\TEMP:2176484C [141]
    AlternateDataStreams: C:\ProgramData\TEMP:23925D5D [99]
    AlternateDataStreams: C:\ProgramData\TEMP:2CB9631F [270]
    AlternateDataStreams: C:\ProgramData\TEMP:2FC7B9E4 [190]
    AlternateDataStreams: C:\ProgramData\TEMP:322D2CD3 [212]
    AlternateDataStreams: C:\ProgramData\TEMP:38E2864F [258]
    AlternateDataStreams: C:\ProgramData\TEMP:3F2212BB [217]
    AlternateDataStreams: C:\ProgramData\TEMP:3F6B95A0 [426]
    AlternateDataStreams: C:\ProgramData\TEMP:43301D1D [406]
    AlternateDataStreams: C:\ProgramData\TEMP:47BC930A [432]
    AlternateDataStreams: C:\ProgramData\TEMP:4A1628E5 [216]
    AlternateDataStreams: C:\ProgramData\TEMP:4A448DB2 [134]
    AlternateDataStreams: C:\ProgramData\TEMP:4AA2F6A9 [198]
    AlternateDataStreams: C:\ProgramData\TEMP:4BB4F863 [472]
    AlternateDataStreams: C:\ProgramData\TEMP:4E243396 [278]
    AlternateDataStreams: C:\ProgramData\TEMP:51EFAA18 [140]
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    AlternateDataStreams: C:\ProgramData\TEMP:538A9F02 [384]
    AlternateDataStreams: C:\ProgramData\TEMP:545C78AF [119]
    AlternateDataStreams: C:\ProgramData\TEMP:548AE60C [388]
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    AlternateDataStreams: C:\ProgramData\TEMP:5971F190 [238]
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    AlternateDataStreams: C:\ProgramData\TEMP:5CE65446 [222]
    AlternateDataStreams: C:\ProgramData\TEMP:66FC2E6F [148]
    AlternateDataStreams: C:\ProgramData\TEMP:708AB985 [282]
    AlternateDataStreams: C:\ProgramData\TEMP:70B3C619 [420]
    AlternateDataStreams: C:\ProgramData\TEMP:71441FEF [386]
    AlternateDataStreams: C:\ProgramData\TEMP:72E6616C [440]
    AlternateDataStreams: C:\ProgramData\TEMP:744478A2 [218]
    AlternateDataStreams: C:\ProgramData\TEMP:753A0081 [199]
    AlternateDataStreams: C:\ProgramData\TEMP:78ADFF54 [199]
    AlternateDataStreams: C:\ProgramData\TEMP:79460433 [207]
    AlternateDataStreams: C:\ProgramData\TEMP:7C412B92 [208]
    AlternateDataStreams: C:\ProgramData\TEMP:80BFDE16 [272]
    AlternateDataStreams: C:\ProgramData\TEMP:82FF14B1 [194]
    AlternateDataStreams: C:\ProgramData\TEMP:83BAA24B [280]
    AlternateDataStreams: C:\ProgramData\TEMP:86148D88 [194]
    AlternateDataStreams: C:\ProgramData\TEMP:86725A4F [143]
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    AlternateDataStreams: C:\ProgramData\TEMP:93226FE3 [124]
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    AlternateDataStreams: C:\ProgramData\TEMP:996104FC [220]
    AlternateDataStreams: C:\ProgramData\TEMP:99A77513 [246]
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    AlternateDataStreams: C:\ProgramData\TEMP:9EF92A1A [432]
    AlternateDataStreams: C:\ProgramData\TEMP:A1D3FEF0 [406]
    AlternateDataStreams: C:\ProgramData\TEMP:A3E34FEB [101]
    AlternateDataStreams: C:\ProgramData\TEMP:A3E39C6A [408]
    AlternateDataStreams: C:\ProgramData\TEMP:A4CDE823 [94]
    AlternateDataStreams: C:\ProgramData\TEMP:A4F4BAA2 [296]
    AlternateDataStreams: C:\ProgramData\TEMP:A57239FA [246]
    AlternateDataStreams: C:\ProgramData\TEMP:ADDDF689 [210]
    AlternateDataStreams: C:\ProgramData\TEMP:AE75CCC8 [145]
    AlternateDataStreams: C:\ProgramData\TEMP:B91EDB04 [194]
    AlternateDataStreams: C:\ProgramData\TEMP:B9F8237A [390]
    AlternateDataStreams: C:\ProgramData\TEMP:BC8E9899 [498]
    AlternateDataStreams: C:\ProgramData\TEMP:BCDC6E07 [132]
    AlternateDataStreams: C:\ProgramData\TEMP:BDCD8531 [224]
    AlternateDataStreams: C:\ProgramData\TEMP:BDD83DC4 [478]
    AlternateDataStreams: C:\ProgramData\TEMP:BDE546C6 [198]
    AlternateDataStreams: C:\ProgramData\TEMP:C0692342 [220]
    AlternateDataStreams: C:\ProgramData\TEMP:C0DD063D [107]
    AlternateDataStreams: C:\ProgramData\TEMP:C15FE8A0 [436]
    AlternateDataStreams: C:\ProgramData\TEMP:C3392F75 [213]
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    AlternateDataStreams: C:\ProgramData\TEMP:C820549A [219]
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    AlternateDataStreams: C:\ProgramData\TEMP:CF61CE5A [94]
    AlternateDataStreams: C:\ProgramData\TEMP:CF75D88F [237]
    AlternateDataStreams: C:\ProgramData\TEMP:D9EDE5FA [256]
    AlternateDataStreams: C:\ProgramData\TEMP:D9FA218A [204]
    AlternateDataStreams: C:\ProgramData\TEMP:DD97F9D3 [292]
    AlternateDataStreams: C:\ProgramData\TEMP:E1D06077 [232]
    AlternateDataStreams: C:\ProgramData\TEMP:E412AAF2 [209]
    AlternateDataStreams: C:\ProgramData\TEMP:E5DE9C8F [143]
    AlternateDataStreams: C:\ProgramData\TEMP:EA031481 [119]
    AlternateDataStreams: C:\ProgramData\TEMP:EB333CFC [484]
    AlternateDataStreams: C:\ProgramData\TEMP:ECC979BD [115]
    AlternateDataStreams: C:\ProgramData\TEMP:ED194880 [248]
    AlternateDataStreams: C:\ProgramData\TEMP:EF5B3572 [276]
    AlternateDataStreams: C:\ProgramData\TEMP:F0762150 [113]
    AlternateDataStreams: C:\ProgramData\TEMP:F5E4BCD5 [119]
    AlternateDataStreams: C:\ProgramData\TEMP:F5E90ED3 [436]
    AlternateDataStreams: C:\ProgramData\TEMP:F72306CC [225]
    AlternateDataStreams: C:\ProgramData\TEMP:F7F6E6CB [123]
    HKLM\...\cmdfile\DefaultIcon: %SystemRoot%\System32\shell32.dll,-153 <==== ATTENTION
    emptytemp:
    *****************

    "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\RunOnce\\AvgUninstallURL" => removed successfully
    "HKU\S-1-5-21-3094174547-28691812-3827549335-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{2a769a2b-508a-11e8-afe3-00e0b8fa1e2e}" => removed successfully
    HKLM\Software\Classes\CLSID\{2a769a2b-508a-11e8-afe3-00e0b8fa1e2e} => not found
    "C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll" => Value data removed successfully
    "C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC32Loader.dll" => Value data removed successfully
    "C:\PROGRA~2\SearchProtect\SearchProtect" => not found
    "HKLM\SYSTEM\CurrentControlSet\Services\WinSock2\Parameters\Protocol_Catalog9\Catalog_Entries64\000000000001" => removed successfully
    "HKLM\SYSTEM\CurrentControlSet\Services\WinSock2\Parameters\Protocol_Catalog9\Catalog_Entries64\000000000002" => removed successfully
    "HKLM\SYSTEM\CurrentControlSet\Services\WinSock2\Parameters\Protocol_Catalog9\Catalog_Entries64\000000000003" => removed successfully
    "HKLM\SYSTEM\CurrentControlSet\Services\WinSock2\Parameters\Protocol_Catalog9\Catalog_Entries64\000000000004" => removed successfully
    "HKLM\SYSTEM\CurrentControlSet\Services\WinSock2\Parameters\Protocol_Catalog9\Catalog_Entries64\000000000015" => removed successfully

    ========= netsh winsock reset =========

    Initialization Function InitHelperDll in NSHHTTP.DLL failed to start with error code 10107

    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.


    ========= End of CMD: =========


    "C:\Program Files (x86)\Driver Support" folder move:

    Could not move "C:\Program Files (x86)\Driver Support" => Scheduled to move on reboot.

    HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} => not found
    HKLM\Software\Wow6432Node\Classes\CLSID\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} => not found
    C:\Program Files (x86)\IObit => moved successfully
    "HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\\{318A227B-5E9F-45bd-8999-7F8F10CA4CF5}" => removed successfully
    "HKLM\Software\Classes\CLSID\{318A227B-5E9F-45bd-8999-7F8F10CA4CF5}" => removed successfully
    "HKLM\System\CurrentControlSet\Services\LiveUpdateSvc" => removed successfully
    LiveUpdateSvc => service removed successfully
    C:\Users\lola_wright\Downloads\DriverSupport.exe => moved successfully
    C:\Users\lola_wright\Downloads\SystemKeeperInst_47b38c54 (2).exe => moved successfully
    C:\Users\lola_wright\AppData\Roaming\IObit => moved successfully
    C:\Users\lola_wright\AppData\LocalLow\IObit => moved successfully
    C:\ProgramData\IObit => moved successfully
    C:\ProgramData\PureLeads => moved successfully
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{35F10533-85DF-4246-BE10-6FF9E2528E56} => not found
    "C:\Windows\System32\Tasks\Driver Support-RTMUpdater" => not found
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support-RTMUpdater => not found
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{3B864AC2-2356-455A-9FB7-DA89EF9F94C4}" => removed successfully
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{3B864AC2-2356-455A-9FB7-DA89EF9F94C4}" => removed successfully
    C:\Windows\System32\Tasks\avastBCLRestartS-1-5-21-3094174547-28691812-3827549335-1000 => moved successfully
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\avastBCLRestartS-1-5-21-3094174547-28691812-3827549335-1000" => removed successfully
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{40BFB879-7BC8-4E53-962C-DC516091D9E7} => not found
    "C:\Windows\System32\Tasks\Driver Support-RTMScan" => not found
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support-RTMScan => not found
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{9350DBB8-6805-4B94-B4C7-3922C691E24C} => not found
    "C:\Windows\System32\Tasks\Driver Support-RTMRules" => not found
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support-RTMRules => not found
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{A1DFEF6C-1EF6-411C-9C62-5675FECC7327} => not found
    "C:\Windows\System32\Tasks\Driver Support" => not found
    HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support => not found
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{AE66C256-91FB-4EB7-9C40-AF4C574EE8F0}" => removed successfully
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{AE66C256-91FB-4EB7-9C40-AF4C574EE8F0}" => removed successfully
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\RunAsStdUser Task" => removed successfully
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Boot\{B4FEBAD7-9A25-4B17-A58B-3C487E54E23B}" => removed successfully
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{B4FEBAD7-9A25-4B17-A58B-3C487E54E23B}" => removed successfully
    C:\Windows\System32\Tasks\Avast Software\Overseer => moved successfully
    "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Avast Software\Overseer" => removed successfully
    C:\ProgramData\TEMP => ":00D77978" ADS removed successfully
    C:\ProgramData\TEMP => ":03D08225" ADS removed successfully
    C:\ProgramData\TEMP => ":0778CBF2" ADS removed successfully
    C:\ProgramData\TEMP => ":077F4C77" ADS removed successfully
    C:\ProgramData\TEMP => ":07D64CD9" ADS removed successfully
    C:\ProgramData\TEMP => ":081C5B23" ADS removed successfully
    C:\ProgramData\TEMP => ":09867A8B" ADS removed successfully
    C:\ProgramData\TEMP => ":0ADB5110" ADS removed successfully
    C:\ProgramData\TEMP => ":0B352B60" ADS removed successfully
    C:\ProgramData\TEMP => ":0C65EA0E" ADS removed successfully
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    C:\ProgramData\TEMP => ":4A1628E5" ADS removed successfully
    C:\ProgramData\TEMP => ":4A448DB2" ADS removed successfully
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    C:\ProgramData\TEMP => ":66FC2E6F" ADS removed successfully
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    C:\ProgramData\TEMP => ":744478A2" ADS removed successfully
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    C:\ProgramData\TEMP => ":82FF14B1" ADS removed successfully
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    C:\ProgramData\TEMP => ":F7F6E6CB" ADS removed successfully
    HKLM\Software\Classes\cmdfile\DefaultIcon\\Default => value restored successfully

    =========== EmptyTemp: ==========

    BITS transfer queue => 8388608 B
    DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 546692236 B
    Java, Flash, Steam htmlcache => 12610 B
    Windows/system/drivers => 37446683 B
    Edge => 0 B
    Chrome => 311194886 B
    Firefox => 378203277 B
    Opera => 0 B

    Temp, IE cache, history, cookies, recent:
    Users => 0 B
    Default => 66228 B
    Public => 0 B
    ProgramData => 0 B
    systemprofile => 42060420 B
    systemprofile32 => 10582389 B
    LocalService => 66228 B
    LocalService => 0 B
    NetworkService => 69485 B
    NetworkService => 0 B
    lola_wright => 1449908657 B

    RecycleBin => 1321317758 B
    EmptyTemp: => 3.8 GB temporary data Removed.

    ================================

    Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 11-07-2018 04:23:45)

    C:\Program Files (x86)\Driver Support => Is moved successfully

    ==== End of Fixlog 04:23:45 ====
     
  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    54,708
    First Name:
    Derek
    How is the computer running now we have removed a lot of junk?
    Flavalee has already told you that it isn't as simplke as updating Vista to W8.1

    there is no direct update /upgrade path and you need to do a full format of the computer which removes absolutely everything & then install W8.1
    However 8.1 is not available for purchase, so unless you have an unused legitimate install key, you cannot install it
     
  4. punkybunge

    punkybunge Thread Starter

    Joined:
    Jun 28, 2005
    Messages:
    90
    First Name:
    Nola
    it seems to be running good, other than the fact that Vista can't update anything and I can't use any Microsoft Programs. The Win 8.1 that I downloaded and installed on the Acer laptop was given to me by someone here at tech support. He told me how to do it and gave me the link to where to get it. And I didn't have to have a key code or anything. It was pretty simple for the Acer, which had no windows at all, now i am able to connect to the internet and use it. I hope I didn't do something wrong and it end up biting me in the butt. I followed his directions. Anyway, thank you so much for all the help you've given me. I know sometimes it just can't be easy to work with non savvy computer women. lol Have a nice day. I'll mark this solved
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    77,639
    First Name:
    Frank
    Nola:

    I'm glad to hear that Derek resolved your issues with your Gateway M-6848 Notebook

    From what I'm able to determine, it's about a 10-year old model which has no driver support for Windows 8.1.
    It was originally designed to run in Windows Vista, but it will also run in Windows 7.

    Frank

    ----------------------------------------------------------------
     
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