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Cannot use the Internet, connected but fault displayed

Discussion in 'Networking' started by Jobobarch, Mar 18, 2012.

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  1. Jobobarch

    Jobobarch Thread Starter

    Joined:
    Mar 18, 2012
    Messages:
    2
    Hi i have trying for a few days to connect my HP G7000 notebook to the internet through my wireless but i have tried everything i can think without getting anywhere. I only got it a few days back for my daughter to do her homework ect, but can't get it to connect i see a post on here about updating drivers but i can't get it to connect to do this, then thought about downloading the driver update it may need to my laptop but i really dont want to download anything onto my laptop as its a different model with different drivers and dont want it to stop my laptop working.
    Can anyone help the message i get on the HP G7000 is cannot communicate with primary DNS server 194.168.4.100 then underneath that message it is saying Network diagnostics pinged the remote host but did not receive a response.
    the notebook im trying to connect is Vista.
    Kind regards.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,171
    First Name:
    Terry
    What firewall or security suite? If you already uninstalled whatever HP installed, what was it?

    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool. Also show ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.


    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. Jobobarch

    Jobobarch Thread Starter

    Joined:
    Mar 18, 2012
    Messages:
    2
    Hi thanks for reply there is no internet security on there now other than windows
    results from IPCONFIG/ALL

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\user>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : user-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
    Physical Address. . . . . . . . . : 00-1F-3A-56-41-47
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::10ef:9d0b:9fd4:fc7b%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 19 March 2012 02:20:27
    Lease Expires . . . . . . . . . . : 19 March 2012 03:22:32
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 285220666
    DNS Servers . . . . . . . . . . . : 194.168.4.100
    194.168.8.100
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
    NIC
    Physical Address. . . . . . . . . : 00-1B-38-F6-12-1C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{BB02C9DF-0C8D-4008-B395-B8CCF2E3E
    3FD}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.2%16(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 194.168.4.100
    194.168.8.100
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{1B476100-CBD2-4DB2-B7ED-0C4B02C3B
    D76}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\user>
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,171
    First Name:
    Terry
    The following was put together mostly by etaf with a little help from me.

    ------------------------------------------------------------------------
    Atheros AR5007EG & AR5007
    We have been seeing a lot of problems with the above adapters for over a year, mainly concerning WPA and WPA2 encryption and windows Vista.

    The adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

    Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
    --- Please post back here if that
    works or does not work.


    Here are a number of possible solutions

    --- 1) In Device Manager right click on the wireless adapter and "update driver." That apparently has worked for some posters.

    --- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section, as some manufactures, appear to now have a working driver available.
    Toshiba - update has worked for some PCs
    HP The latest HP Atheros driver dated Sept 2010 has fixed the issue - so check the driver date, However, that does NOT apply to all HPs / Compaqs machines
    - the poster did an online scan for driver updates on the HP website here HP Product Detection which resulted in a solution. Solved: Can't connect to internet wirelessly - Atheros AR5007 Wifi through Clear Comm - Tech Support Guy Forums

    If you can post the Make and EXACT model of your PC here, along with the windows version you have and we will see if we can find the driver and will post a link as a reply here.

    --- 3) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue

    --- 4) A few posters here with the same issue have found that the driver from this site ATHEROS drivers for Microsoft Windows resolved the issue
    Threads are here
    Solved: Public Network - Access: Local Only (Please help!) - Tech Support Guy Forums
    Solved: NetGear WNDR3700 Incompatibilty W/ Atheros AR5700 - Tech Support Guy Forums
    Solved: Local connection only when connected to secured wirless - Tech Support Guy Forums
    Solved: Unidentified Network - Tech Support Guy Forums
    Unidentified Network


    I do NOT know anything about the site mentioned ATHEROS drivers for Microsoft Windows

    However, if you do decide to try the driver, Please let us know the outcome

    Direct link to the drivers are below
    You only need to click on the green download button labelled " click to download " and wait, the file will download - you do not need to click on any other buttons to get the download started

    AR5007
    Vista 32 Bit
    Drivers for Atheros AR5007 and Windows Vista
    Although this driver has shown up in BSODs (Blue Screen Of Death) on Vista SP2 systems, usually conflicting with updated Vista OS drivers like netio.sys, tcpip.sys and other networking related drivers.

    AR5007EG
    Vista 32 Bit
    Drivers for Atheros AR5007EG and Windows Vista


    Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

    You might also bug your laptop's tech support about the problem--maybe people can put pressure on Atheros to find a fix.
    ------------------------------------------------------------------------
     
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