Canon ix 4000

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farang1

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Dec 1, 2011
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I have just put a new canon #5 black print cartridge in my printer. on print test black will not print and the colors are very light.
Colors are 1/2 full Black is full/new?

I have cleaned the head several times with the software. No help, still no black printing.

it worked before, when I bought the printer.

Thanks
Harvey
 
Joined
Nov 21, 2004
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It sounds like there is a blockage of old, dried-up ink in the printer's ink-delivery system (not in the cartridges). It's too severe a blockage for the cleaning process to clear it. This can happen if you don't print something at least every couple of days which uses a small amount of all the colours, (such as a bar graph containing bars of four or five different colours). This ensures that ink is kept freshly loaded so it doesn't dry out and form a blockage or 'plug'.

A more intensive method of clearing the blockages is required, such as alcohol-based solvent.
Remove all the cartridges and put a few drops down the hole where the cartridges sit in the printhead.
Leave overnight, replace cartridges, then run several cleaning cycles with the cleaning utility again until normal ink flow is restored.

Alternatively, you can buy purpose-made, third-party cleaning cartridges online which contain solvent:
http://www.refreshcartridges.co.uk/cleaning-cartridges-c-22_2098.html
http://www.internet-ink.co.uk/printer-cleaning-cartridges/
 

Macboatmaster

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Is this the first new cartridge you have inserted and

it worked before, when I bought the printer.
was it working Ok on colour, before you inserted the new black.
This may sound insulting, but if the printer is relatively new and this is the first time you have inserted a cartridge - you have removed the protective strip, before inserting the cartridge - have you?
 
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