Solved Canon MB2020 will not scan to computer

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Doughbroz

Thread Starter
Joined
Dec 6, 2003
Messages
112
Using IJ scan utility, scanner runs, then says I do not have authority to access the folder the scan is supposed to go to. No clue what folder that is, have gone through all the settings and run various trouble shooting tips with no joy. Shows code 13, 244, 0

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 4
RAM: 6070 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 256 Mb
Hard Drives: C: 560 GB (444 GB Free); J: 931 GB (797 GB Free);
Motherboard: LENOVO, To be filled by O.E.M.
Antivirus: Microsoft Security Essentials, Enabled and Updated
 

plodr

Liz
Joined
Jun 27, 2014
Messages
23,683
I can find nothing on codes 0, 13 or 244.
https://thefreetools.com/howto/printer-issues/error-codes/canon-printer-error-code-reference

The closest I get is E13 which says the printer is out of ink. You wouldn't need ink to scan something.

I found this for the "no authority to access a folder" but it talks about Windows 10 and Defender. You are running Windows 7 so this might not be helpful either.
https://support.usa.canon.com/kb/in...at=OPERATING_SYSTEM&actp=LIST&showDraft=false

I found another thread with a different model
https://community.usa.canon.com/t5/...-t-have-the-required-privileges-to/td-p/88240

Possible solutions:
1. Click the 'Settings' button in the IJ Scan Utility to change the save locations.
2. I solved this issue by going into control panel, programs and features and deleting all canon stuff. then inserted the disc and installed everything again. it's all working now no messages of no privileges and no message when i print.
 
Last edited:

Doughbroz

Thread Starter
Joined
Dec 6, 2003
Messages
112
Finally got a Canon tech who spent an hour on my computer to find that scans were going to some temp folder for reasons unknown and fixed the problem. No charge for doing it, woo hoo
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top