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Canon MP560 won't print w/ 1 black ink full and one empty

Discussion in 'Hardware' started by trek560man, Nov 19, 2011.

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  1. trek560man

    trek560man Thread Starter

    Joined:
    Nov 17, 2011
    Messages:
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    The small black ink cartridge is empty but the system shows the big one full. When we try to print, it won't print at all because it says the black ink is empty. Can we get around this and/or force the printer to use the other cartridge? What makes it only use the small one and not the big one?

    FYI we have an iMac w/ Mac OS X v 10.6.8
     
  2. pip22

    pip22

    Joined:
    Nov 21, 2004
    Messages:
    2,536
    The larger of the two black cartridges contains pigment-based black ink for photo printing, whereas the smaller one contains dye-based black ink for text (dye-based black gives sharper, crisper text compared to pigment-based).

    The printer can detect from the incoming print-data which one is appropriate for it to use, and you can't override that.
    You can't force it to use the large black cartridge to print text. You'll have to replace the small one.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    If you don't already have it saved in your browser favorites/bookmarks list, here is the support site for the Canon PIXMA MP560 printer.

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