1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Canon MP830 error Cannot communicate with scanner code: 2,155,0

Discussion in 'Hardware' started by SP1, Jan 9, 2008.

Thread Status:
Not open for further replies.
Advertisement
  1. SP1

    SP1 Thread Starter

    Joined:
    Jan 9, 2008
    Messages:
    2
    Nine months ago I purchased a Canon MP830 All-in-one printer/scanner/fax. I installed it as directed using the CD included with the printer. I have Windows XP. I have used the printer and fax functions without a problem but have never been able to get it to scan. Whether I attampt to scan using the scan buttons on the printer, or using the MP Navigator 2.2 program that was installed automatically when everything else was installed off the CD, I get the same result: it starts the scanning process and then this message appears: "ScanGear MP" is in the colored bar at the top of the error box, and under the colored bar it says "Cannot communicate with scanner. Scanner may be turned off, a cable may be disconnected. Please check the status and try again. Scanner driver will be closed. Code: 2,155,0". I have tried reinstalling everything off the CD provided - no help. Then I tried removing everything and reinstalling it off the Canon download page - still same result and error message. I made sure the USB cable was securly fastened at both ends - still no go. Ideas?
     
  2. SP1

    SP1 Thread Starter

    Joined:
    Jan 9, 2008
    Messages:
    2
    After a long session with a Canon support guy we decided to try a different USB cable. I never imagined it would be the cable since communication was happening for the print and fax functions. But in thinking about it, the scan function is the only one with lots of information going the OTHER direction on the cable...well, it was the cable. I now have a new USB cable and it all works like a charm.
     
  3. Beams

    Beams

    Joined:
    Mar 27, 2008
    Messages:
    11
     
  4. Beams

    Beams

    Joined:
    Mar 27, 2008
    Messages:
    11
    Sorry about the mess-up. What I wanted to say was that my story is the same as SP1 except that my printer and the new usb cable work perfectly in other locations but not attached to my desktop puter. Any other ideas pls?
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/670004