Canon MP990 offline

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raggedy_ange

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Apr 19, 2010
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Hi,

I'm a bit of a novice when it comes to computers and networking.

I bought a Canon Pixma MP990 about a month ago and connected it wirelessly to my laptop and it works great.

My husband then used a homegroup network to connect the pixma to the PC (running windows 7) and that also worked well. But then the printer refused to print from the PC and we keep getting the message that it's offline.

I have run a couple of network and printer troubleshooting wizards and all come back saying there's no problem and everything is installed correctly. The printer shows on the computer and it's reporting the ink is low, so there is some connection there, but when it comes to printing, it's just not working and continually saying it's offline!

I've also tried the usual basic fixes such restarting the computer, the modem and the printer all to no avail.

Is it something simple? We had an extended blackout about a fortnight/3 weeks ago due to a massive storm in our area, and this possibly could have been a factor in the printer going offline, but I couldn't be sure.
 
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