Canon MX 350 and MP Navigator Problem

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wideejay

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Jun 28, 2003
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I recently bought a Canon MX350 All-In_One printer. Am running it on an ASUS EEETop 2002 using Windows 7, 32 bit. One of the pieces of software that came with it is called Canon MP Navigator. What it does is allow you to scan, edit the scans, save them or combine them and a few other functions that I cannot remember. My problem with this software is that every time I try to start it up I get an error message and the program will not start. You can look at the details of the problem so I copied them and here they are:

Problem Event Name: APPCRASH
Application Name: mpnex31.exe
Application Version: 3.1.2.0
Application Timestamp: 4b95bcf8
Fault Module Name: ole32.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdac7
Exception Code: c0000005
Exception Offset: 0005509d
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

I called Canon for help and was told that it apparently was a problem with the ole32.dll file being corrupt so I should uninstall the program I had installed from the CD that came with the printer, make sure the folder it was in was taken out of Program files/Canon, then download an updated version from their site and reinstall it and this would correct the ole32.dll Did all that and get the same error message.
I called Canon back and eventually was told to contact either ASUS or Microsoft for any further help as Canon had no other advice. I contacted ASUS and eventually got the same “talk to Microsoft” message.
We all know what it's like to try to contact them! I would have tried but I knew that they would want the serial number of the software and there just isn't something like that on Windows 7 pre-installed on computers. One other thing – the Microsoft site told me to contact ASUS, so you can see I am between a rock and a hard spot here. Does anyone have any ideas on how to solve this problem as I really need that scanner program to work.
 

wideejay

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Joined
Jun 28, 2003
Messages
46
Tried the system file checker and it found some problems, fixed them but I am still getting the same results with MP Navigator. Any other ideas??
 
Joined
Oct 3, 2007
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7,889
Asus is responsible for the operating system support, not Microsoft, that is part of the OEM licensing that ASUS signed on for to sell their PCs pre loaded with Windows, and you can remind Asus of that if needed. They are legally bound for OS support.

Your issue is determining who's software is responsible for the crash, a tough one.

There is MP Navigator Software dated 4-16-2010 on the Canon site.

http://www.usa.canon.com/consumer/c...oadDetailTabAct&fcategoryid=334&modelid=19865

.
 

wideejay

Thread Starter
Joined
Jun 28, 2003
Messages
46
Thanks so much for your help! I did try the version of MP Navigator in Canon's site and had the same results. I also talked to ASUS who told me to re-install windows 7. If I do this, won't I lose everything and have to start all over again? One of the emails from Canon hinted around that there are other scan programs out there - I should turn him in!!! I did install MP Navigator on my laptop with XP on it. Works great so I may just have to settle using the laptop for scans. Man alive this whole thing really frustrates me!
 
Joined
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That Ol "reinstall the OS" is just a cop out, they just don't want to help you. Yes you will lose everything if you don't have a backup plan before you reinstall.

.
 

wideejay

Thread Starter
Joined
Jun 28, 2003
Messages
46
I just got another email from Canon. They say I should call their tech support people and talk to them. I will try that next. Thanks for all your help. I guess we can consider this one finished. Sigh!
 
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