Canon Pixma all-in-one printer MG2120

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Divapcuser

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Feb 26, 2015
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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Pentium(R) CPU 2020M @ 2.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 2
RAM: 3985 Mb
Graphics Card: Intel(R) HD Graphics, -2039 Mb
Hard Drives: C: Total - 458597 MB, Free - 382225 MB;
Motherboard: Gateway, EG50_HC_CR
Antivirus: Windows Defender, Disabled

Previously used above mentioned all-in-one printer in the Windows XP operating system on my Dell 2400 Series machine. All applications worked. Tried to move printer to current computer within the Windows 8.1 environment. I can print and make copies with no problem. However, the scanner application does not function. Spoke with Canon technical support and did several tests including uninstalling, re-installing and rebooting system with no solution. Checked the Microsoft web site and spoke with technical support with no solution here as well.

Can anyone enlighten me as what is the possible solution for this issue? Thank you.
 

Divapcuser

Thread Starter
Joined
Feb 26, 2015
Messages
8
Thank you texasbullet for responding. Canon technical support had me download the upgrades twice, along with rebooting my computer and I was still unable to use the scanner application. Any other suggestions? Thanks again.
 

texasbullet

Ramon
Joined
Jun 11, 2014
Messages
2,861
Whenever I scan some documents or pictures I use the windows Fax and Scan which is already installed in your computer and just select your printer to start scanning.
 
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