I have a Dell XPS 8300, WinXP, SP2 (it's 4 years old). The MP530 was installed 6/23/07 and since that day I've been unable to run antispyware/malware scans of my system. Virus scans are not affected, only spyware/malware scans. I have used several spyware scanning programs including AVG, McAfee, AdAware, etc., and all cause the computer to abruptly shut down with the following Stop Error screen:
"A problem has been detected and Windows has been shut down to prevent
damage to your computer.
PAGE_FAULT_IN_NONPAGED_AREA
Tech Information
***STOP: Ox00000050 (OxFFFFDFF8, Ox00000000, Ox80550211, Ox00000000)"
When I reboot, I get the notification window that the computer has recovered from a serious problem and the details point to a possible driver problem. I checked the Device Manager for problems and there are none. I downloaded and ran the Dell Driver Reset tool and no problems were found. I checked Canon's site for driver updates for this machine, and there are none. I consulted with Canon's techs and they are not aware of this problem.
In my Windows/System/32/Drivers/Spool/3 folder are two files called WrtMon.exe and WrtMon.proc each with the logo MPC and each created on 6/23/07, the same date of the printer installation. No one seems to know what these files are since there is no info associated with them, or if they even have anything to do with this problem. I've been advised to uninstall the Canon all-in-one printer and run a spyware scan to see if that cures the problem. I am terrified of doing that because I didn't install it to begin with. My son did during a recent visit, but he's out of state and unable to help me out.
I was advised to run a HijackThis log, but received no real help except advice to uninstall the printer. From what I can see as I closely watched the spyware scan progress, the system appears to shut down at some point in the following lines of the Registry:
O4 - HKLM\..\Run: [WrtMon.exe] C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
O4 - HKLM\..\Run: [ScanSoft OmniPage SE 4.0-reminder] "C:\Program Files\ScanSoft\OmniPageSE4.0\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\ScanSoft\OmniPageSE4.0\Ereg\ereg.ini"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [Multi Reminders] "C:\Program Files\Multi Reminders\reminder.exe" -c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
In closing, let me say that my computer is working fine. The new multifunction printer is working beautifully. Nothing is amiss EXCEPT that I cannot scan for spyware/malware. I am currently using AVG's free virus program and free spyware program, although I'm only scanning for viruses. The status of these programs indicate my computer is totally protected.
Please let me know if I need to be concerned here, or if I can I ignore this problem and just avoid scanning for spyware. Thanks for your help.
"A problem has been detected and Windows has been shut down to prevent
damage to your computer.
PAGE_FAULT_IN_NONPAGED_AREA
Tech Information
***STOP: Ox00000050 (OxFFFFDFF8, Ox00000000, Ox80550211, Ox00000000)"
When I reboot, I get the notification window that the computer has recovered from a serious problem and the details point to a possible driver problem. I checked the Device Manager for problems and there are none. I downloaded and ran the Dell Driver Reset tool and no problems were found. I checked Canon's site for driver updates for this machine, and there are none. I consulted with Canon's techs and they are not aware of this problem.
In my Windows/System/32/Drivers/Spool/3 folder are two files called WrtMon.exe and WrtMon.proc each with the logo MPC and each created on 6/23/07, the same date of the printer installation. No one seems to know what these files are since there is no info associated with them, or if they even have anything to do with this problem. I've been advised to uninstall the Canon all-in-one printer and run a spyware scan to see if that cures the problem. I am terrified of doing that because I didn't install it to begin with. My son did during a recent visit, but he's out of state and unable to help me out.
I was advised to run a HijackThis log, but received no real help except advice to uninstall the printer. From what I can see as I closely watched the spyware scan progress, the system appears to shut down at some point in the following lines of the Registry:
O4 - HKLM\..\Run: [WrtMon.exe] C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
O4 - HKLM\..\Run: [ScanSoft OmniPage SE 4.0-reminder] "C:\Program Files\ScanSoft\OmniPageSE4.0\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\ScanSoft\OmniPageSE4.0\Ereg\ereg.ini"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [Multi Reminders] "C:\Program Files\Multi Reminders\reminder.exe" -c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
In closing, let me say that my computer is working fine. The new multifunction printer is working beautifully. Nothing is amiss EXCEPT that I cannot scan for spyware/malware. I am currently using AVG's free virus program and free spyware program, although I'm only scanning for viruses. The status of these programs indicate my computer is totally protected.
Please let me know if I need to be concerned here, or if I can I ignore this problem and just avoid scanning for spyware. Thanks for your help.