Canon Pixma MP780 ink cartridge display problem

[randbuff07]

Hello,

I have a Canon Pixma MP780 all-in-one printer in my office at work. It is great - prints nicely and quickly. There is just one problem: the LCD display for the ink cartridges' levels of ink is usually not accurate. Right now the display is showing that the Magenta and Cyan cartridges are full, although they should be almost empty. For the black BCI-6 cartridge, the display has been showing nearly empty for quite some time, when in fact I have replaced that cartridge with new ones several times.

I've mentioned this to people in the store where I buy the ink cartridges, and they say they haven't heard of this before... have only suggested that I return the cartridges for a replacement. Unfortunately it doesn't seem to matter if I keep replacing the cartridges, even though they are full - it seems not to be a cartridge issue.

My office computer is an HP Pavillon a1510y, running Windows Home Vista (not my choice). I can't recall if I had experienced this problem when the printer was connected to my previous work pc, which was running Windows Me. I did do a Vista driver update for the printer several months ago.

Can anyone help, please?

Thanks very much!

 

[Goldfish92]

If the LCD display is wrong and it is on the printer itself then it is nothing to do with Vista. I do however have no idea of a way to solve this problem, can you perform a reset of the printer, i think it involves holding several buttons on the printer but i can not remeber which.

 

[randbuff07]

Thanks, Goldfish92 -- I will look for a reset option on the printer.