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Can't access back up on ext.hardrive

Discussion in 'Hardware' started by douglasrush, Mar 31, 2010.

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  1. douglasrush

    douglasrush Thread Starter

    Joined:
    Mar 31, 2010
    Messages:
    16
    I followed the instructions from a system state back up tip of the day.
    for windows X.P.Pro start>accessories>system tools>backup>,Opened the window..Backup Utility-(Untitled) Left window: clicked ,preload C,
    system state,and my documents.Pretty much everything to get back what ever I would be afraid of losing. The destination was my simpletech external hardrive listed as E:backslash. I didn't title or catalog anything.It named itself t40backup 50gigs worth Just let the wizard do it's thing.Now since it can't find the file to open it and it is a NTFS
    WIZARD The ext.hardrive is properties listed as(local) file type and NTFS file system.Can't open it can't load it to disk. Is it corrupted? Bad registries? No Name,can't locate? I have PC Doctor5 with the machine. Is that adequate to work with or should if finally spend on a 3rd party program? Doug
     
  2. Alex Ethridge

    Alex Ethridge

    Joined:
    Apr 10, 2000
    Messages:
    9,185
    Frankly, I cannot understand from your post whether you are having a hardware problem with the external drive or a problem understanding how to use the program.

    Can you see the external device's drive letter in My Computer?

    If you can, when you double-click on it, does it open and show you any files or folders?

    If it shows you files and folders, do a search of the drive for files with BKF extension. The extension is the part of the file name after the dot. (You must have your system set to not hide file extensions. In Windows Explorer, click Tools> Folder Options> View. Select to show hidden files and folders and deselect to hide extensions.)

    If you are unable to browse the external device in Windows Explorer, then it is an entirely different problem. We need to determine whether this is a hardware, software or user problem. Get back to us with your result.
     
  3. douglasrush

    douglasrush Thread Starter

    Joined:
    Mar 31, 2010
    Messages:
    16
    I click on the external drive in my computer.Did a search with the little puppy dog at the bottom.(the windows search engine). Found the folder labeled.
    "t40backup",in the search results window.I then right click open or open containing folder and the and the backup utility window comes up.I then click on restore and manage media tab and i get a split window,it has a check box representing the file on the left and let me choose a location not listed here on the right.If i click the choose a location phrase that's highlighted the file box on the left starts to expand.All these expanded locations are the laptop not the external drive. WRONG PATH I GUESS!.
     
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