1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Can't access email

Discussion in 'Web & Email' started by angelhermit, Jan 27, 2006.

Thread Status:
Not open for further replies.
Advertisement
  1. angelhermit

    angelhermit Thread Starter

    Joined:
    Jan 27, 2006
    Messages:
    18
    I've been having problems with a trojan.vundo virus recently, and I've already posted a thread for help on that, but it seems that it is affecting my internet somehow, too. I can't get into hotmail or yahoo mail, although all other websites work fine. I keep getting "cannot find server" pages whenever I try to enter hotmail.com, and when I type in my email address and password and press enter on yahoo, I get the same "cannot find server" page. This is probably because I messed up some setting somewhere...but I don't know how to fix it. Help, please! You guys are the best.
     
  2. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    hi, Have you tried signing in on another computer- you may be able to access the accounts. First thing to do would be to change all passwords---making sure that they work, check several times...

    Record them someplace safe, depending on the environment where you use the ex-infected machine that is. Post back and let us know if signing in from another computer works...

    Here is the most common setting that affects Hotmail or Yahoo mail:

    http://www.computing.net/windows95/wwwboard/forum/163592.html

    Here's a page about what utility to use to change the setting for MTU:


    http://www.dslreports.com/front/DRTCP021.exe

    Click on that link and a window would come up to ask you to SAVE or OPEN, click on OPEN and you would see another window and at the bottom right hand side you would see a space that says MTU..you have to put 1492, then on the left side of that where it says adapter settings make you have the correct adapter selected, then clink on save and then exit and reboot your PC and tried one more time to access your hotmail and yahoo account and let us know.. """

    You have to change the setting for the correct network adapter, yours is probably PPoE with DSL.
    I've seen a dozen posts where changing the MTU setting fixed login problems. Hope it works for you!
     
  3. angelhermit

    angelhermit Thread Starter

    Joined:
    Jan 27, 2006
    Messages:
    18
    Thank you so much for responding! I just tried to access my email accounts on an uninfected laptop, and they work. So now I'll try the program that you wrote about in your post, although I don't understand what MTU is...
     
  4. angelhermit

    angelhermit Thread Starter

    Joined:
    Jan 27, 2006
    Messages:
    18
    Wait, I'm running the TCP thing and it says my adaptor is Intel(R)PRO/100 VE Network Connection...and I don't have any other choices...
    And it seems that you helped some other poor soul with a trojan.vundo virus a while back...do you think you can help me, too? My post is under security, username = angelhermit...Thanks!
     
  5. angelhermit

    angelhermit Thread Starter

    Joined:
    Jan 27, 2006
    Messages:
    18
    byteman...I tried to change the MTU as you said, but its not working, so either I'm not doing it correctly (because when I use the link that you gave me, I get slightly different windows from what you told me to expect) or...yeah, I don't know.
     
  6. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, Am looking at the other thread now...wish I had known about it before, it's OK though....

    Let's stop with fixing anything here for now, until the Vundo is cleared up, it won't help.
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/437820

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice