1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved Can't Access External Hard Drive

Discussion in 'Hardware' started by TG7187, Jun 25, 2019.

Advertisement
  1. TG7187

    TG7187 Thread Starter

    Joined:
    Oct 24, 2016
    Messages:
    34
    I have a Seagate external hard drive. Every time I attempt to open the files I get a message that the drive cannot be accessed. Help! Please!
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    10,847
    Is this a USB external hard drive? Try using another USB port.
     
  3. TG7187

    TG7187 Thread Starter

    Joined:
    Oct 24, 2016
    Messages:
    34
    Yes, USB. I tried that and nothing. I hooked the external drive to another computer and works perfectly. Is there some permission setting I need to change, perhaps?
     
  4. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    10,847
    Did you try the USB ports on the back of the PC if it is a desktop?

    Can you try inserting a USB memory stick also to see if the ports work?
     
  5. TG7187

    TG7187 Thread Starter

    Joined:
    Oct 24, 2016
    Messages:
    34
    It is a desktop and yes, I tried all the ports - front and back.

    I'll try a USB memory stick.

    Now, I will say that the computer just had a SSD drive installed. That's where my operating system now lives. Before that, the external hard drive was accessed with no problems.
     
  6. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    10,847
    Was the Win 10 a fresh install?

    Anyways, go to Control Panel > Device Manager. Find all the USB controllers and various USB device drivers, right click and Update them all.
     
    TG7187 likes this.
  7. TG7187

    TG7187 Thread Starter

    Joined:
    Oct 24, 2016
    Messages:
    34
    Yes, Windows 10 was a fresh install.

    USB memory stick is accessible, no problem at all.
     
  8. TG7187

    TG7187 Thread Starter

    Joined:
    Oct 24, 2016
    Messages:
    34
    Best drivers were already on there. Nothing to update there.
     
  9. TG7187

    TG7187 Thread Starter

    Joined:
    Oct 24, 2016
    Messages:
    34
    I tried going to properties of the hard drive and in the advanced security settings, I'm unable to make any changes. It reads "unable to display the current owner" After I click on change, it tells me I don't have permission to do that .
     
  10. TG7187

    TG7187 Thread Starter

    Joined:
    Oct 24, 2016
    Messages:
    34
    Any ideas on how to correct this? There is nothing on Seagate's site that has helped.
     
  11. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    10,847
    If the data on that drive will fit onto your other computer's HD, then copy all of it out. Then format that USB drive using FAT32. That kind of format does not have ownership and file permissions. Then copy the data back onto it.
     
    TG7187 likes this.
  12. TG7187

    TG7187 Thread Starter

    Joined:
    Oct 24, 2016
    Messages:
    34
    Should I format the drive on the computer that is giving me problems?

    And, if this doesn't work, then what?
     
    Last edited: Jul 1, 2019
  13. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    10,847
    Since you copied off all the data from the USB drive, no data will be lost. If formatting the drive doesn't work, then maybe the USB drive has problems or the USB cable has problems or the USB port on either end has problems.
     
    TG7187 likes this.
  14. TG7187

    TG7187 Thread Starter

    Joined:
    Oct 24, 2016
    Messages:
    34
    Formatting the drive via FAT32 did the trick. Transferred all files back to the external drive and I'm able to access everything. Thanks for your help.
     
  15. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...

Short URL to this thread: https://techguy.org/1229135

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice