Can't access Facebook at home - times out

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chriswolf

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Jan 23, 2013
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Hello. I can't access Facebook via my home wireless router. This problem only started today.

I can access every other site except Facebook (I also can't log into my accounts where I use Facebook Connect to log-in).

I also couldn't connect to FB via my mobile, so I disconnected it from the wireless. I could then access Facebook via 3G.

I've looked over a few forums and I'm struggling. I've tried flushing the DNS but that didn't seem to work.

Please help?
 

Phantom010

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Mar 9, 2009
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34,796
Check your router settings to make sure you're not blocking Facebook. Or, you can reset it.
 

chriswolf

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Jan 23, 2013
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Thanks for the reply. I've switched my router off then back on but it had no effect. Is that what you mean by "reset"?

How do I check my router's settings?
 

Phantom010

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Mar 9, 2009
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34,796
To access your router settings, start at step #6 HERE. Check the Firewall settings.

If no luck, you can reset the router by restoring factory default settings.

If you can't find the restore function inside your router settings, there should be a button on the device.

It should be located right next to the power receptacle. See the picture below:



If it isn't there, then it will be on the side of the router. See this picture:

 

chriswolf

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Jan 23, 2013
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Thanks for this. Currently at work but I should be able to try it in about four hours.
 

chriswolf

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Jan 23, 2013
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Now I'm baffled. I got home and Facebook worked straight away!

What could have happened?
 

chriswolf

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Jan 23, 2013
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Thanks for all your help anyway.

I checked the router settings and all seems normal. I'll be back if it happens again.
 

Phantom010

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Glad it's fixed! (y)

Let's hope you're not coming back! At least, if you are, let it be for happier circumstances! :D ;)
 

chriswolf

Thread Starter
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Jan 23, 2013
Messages
8
OK. It's not letting me in again, as if it's something that only happens late at night (it's 12.20am in the UK).
 

chriswolf

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Jan 23, 2013
Messages
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Went through from step 6 but nothing has changed. What should I be looking for in the firewall settings?

Is it still worth resetting the router?
 
Joined
Jan 28, 2013
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I'm finding numerous web sites not accessible this morning! Including Facebook, Questrade Trading Platform, Firefox update site, etc. on two different computers with different operating systems
Also same problem with different browsers:

Typical Error Message:

The following error was encountered while trying toretrieve the URL: http://www.facebook.com/home.php?
Unable to determine IP address from host name www.facebook.com
The DNS server returned:
Server Failure: The name server was unable toprocess this query.
This means that the cache was not able to resolve thehostname presented in the URL. Check if the address is correct.
Your cache administrator is root.

Seems to be a DNS Server problem?
 
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